Library Casual Staff

Job summary

The Library Casual Staff member provides frontline library and information services, including responding to reference queries and assisting users with library tools. They are also responsible for circulation services, enforcing library policies, and managing the opening and closing of the library.

Job details

The Opportunity Job classification: A5133 - Library Technician I # of positions: 1 Hourly Rate: $25.35 Position End Date: April 30, 2026 Deadline to apply: 4:00PM, September 14, 2026 Reporting to the User Services Coordinator, Library Casual Staff are members of the Reg Erhardt Library’s User Services Team, focused on providing frontline library and information services to students, staff, faculty and visitors to SAIT, consistent with the Library’s policies. The ideal candidate can make decisions independently, balancing operational needs with patron-focused service. They are also comfortable working in a public space serving a diverse community of library users, during evening and weekend hours when they may have limited support from specialist library staff or other departments. \n How you'll contribute Library casual staff are responsible for: • Responding to reference queries. • Guiding users through in the use of Library Search, e-Resources and other information tools. • Providing circulation and client account services using our ILS. • Providing users of our tools and resources with basic technical assistance. • Informing users about library resources, policies and processes. • Enforcing library policies regarding food, noise and use of library spaces. • Directing users to appropriate SAIT services and resources. • Opening and closing the library. • Making appropriate referrals to library specialists or external service points. • Additional duties may be assigned to you depending on the library’s business needs. Qualifications Necessary Knowledge, Skills, Experience, and Training • Library Technician Diploma, or an equivalent combination of education and experience. • Extensive knowledge of contemporary reference and information sources. • Strong knowledge of library operations, systems and best practices. • Strong written and verbal communication skills. • Ability to resolve problems and make decisions independently. • Ability to meet a variety of users and needs with competence and empathy. Employment Terms Successful applicants will be assigned 1 - 2 shifts per week, covering weekday evenings (3:00 pm – 9:45 pm) and Saturdays (9:30 am – 4:15 pm). However, they may also be expected to cover additional shifts at short notice or during weekdays to support the library’s business needs. This position is on-site and does not allow for hybrid or flexible work. \n We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way. Together, we build bold futures At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. Eligibility and offerings may vary by employment contract and can include: - Generous top-up in lieu of time off and benefits - Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses - Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being - Ability to contribute to RRSP or TFSA with reduced group rates - Excellent dining options on campus - Free access to our fitness facilities and group fitness classes

What you’ll do

The Library Casual Staff member provides frontline library and information services, including responding to reference queries and assisting users with library tools. They are also responsible for circulation services, enforcing library policies, and managing the opening and closing of the library.

Requirements

Candidates must possess a Library Technician Diploma or an equivalent combination of education and experience. Strong knowledge of library operations, reference sources, and excellent communication skills are required for this role.

Benefits

• Generous top-up in lieu of time off • Professional development opportunities • LinkedIn Learning access • Discounted Continuing Education courses • Virtual therapy access • RRSP or TFSA contribution options • On-campus dining options • Free fitness facilities access

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reference services
• Information literacy
• Circulation services
• Technical assistance
• Library systems
• Customer service
• Problem solving
• Decision making
• Communication skills
• Empathy
• Policy enforcement
• Academic Libraries
• Technical Support
• Customer Support
• Decision Making
• Customer Service
• Communication
• Information Literacy
• Problem Solving
• Operations
• Policy Enforcement
• Technical Assistance
• Verbal Communication Skills
• Balancing (Ledger/Billing)

Job areas

• Education
• Customer Service & Support
• Administrative
• Library Staff
• Library Assistant / Technician
• Library Clerks
• Library Assistants, Clerical