Account Manager

Account Manager – Cybersecurity Location: Toronto / Eastern Canada | Fully Remote About the Opportunity We are working with a fast-growing cybersecurity software company focused on helping development teams build and ship more secure software. The company provides hands-on security training for developers, DevOps, cloud, and QA teams, alongside technology that enables organizations to incorporate threat modelling earlier into the software development lifecycle. As the company continues to grow its customer base, they are looking for an Account Manager to take ownership of customer relationships, drive adoption and value, identify expansion opportunities, and contribute directly to revenue growth. The Role This is a fully remote Account Manager position where you will own the customer relationship across an assigned portfolio. You will act as a trusted partner to customers as they develop and expand their secure software development and threat modelling programs. The role combines relationship management, strategic account development, and commercial ownership. Key Responsibilities Own and deepen relationships across an assigned customer base, acting as the primary point of contact. Partner with customers to help them expand their secure coding and threat modelling programs. Identify and pursue opportunities to expand the commercial relationship with existing customers. Lead renewal and expansion negotiations from the initial conversation through to signed agreement. Provide clear and useful internal reporting and updates on assigned accounts. What We're Looking For Strong relationship-building skills with the ability to establish and maintain customer trust. Strong commercial instincts and the ability to identify expansion opportunities. Experience mapping customer accounts and identifying key stakeholders and decision-makers. Excellent communication and interpersonal skills. Strong self-discipline and the ability to work effectively in a remote-first environment. Experience in technology, cybersecurity, or SaaS is a strong advantage, but not mandatory. Bachelor's degree in Business, Communication, or a related field is preferred. Why Consider This Opportunity? Fully remote role within Canada. Opportunity to work with a growing cybersecurity software company. Ownership of meaningful customer relationships and commercial outcomes. Opportunity to contribute to customer growth while directly supporting company growth. Work with products focused on making software development more secure. Apply now!

The Account Manager will own customer relationships across an assigned portfolio to drive adoption and value. They are responsible for leading renewal negotiations and identifying expansion opportunities to support company revenue growth.

Candidates should possess strong commercial instincts and relationship-building skills, with a preference for experience in SaaS or cybersecurity. A bachelor's degree in Business or Communication is preferred.

Identified from the job description. Confirm important requirements above.

• Relationship Management
• Account Development
• Commercial Negotiation
• Stakeholder Mapping
• Customer Trust Building
• Interpersonal Communication
• SaaS
• Cybersecurity
• Threat Modelling
• Revenue Growth

• Sales
• Software
• Security & Safety
• Management & Leadership
• Technology

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available