Trainee, Inside Sales

Job summary

The role involves developing product knowledge, managing customer accounts, and providing back-up coverage for the inside sales team. You will also be responsible for generating quotations, resolving customer inquiries, and participating in the design of sales strategies.

Job details

Responsibilities: * Develop product and operational knowledge of Samuel, Son & Co., Limited. * Train with our sales team and attend all job-related training sessions. * Develop knowledge of all applicable Samuel facilities. * Provide back-up coverage for the other Inside Sales Representatives. * Maintain ongoing contact with customers and promote exemplary customer service. * Manage account activity and status. * Ensure timely delivery of products with a desire to provide world-class service. * Participate in the design of sales strategies. * Assist in the management and growth of existing customer accounts. * Generate quotations and supply product information to satisfy customer needs. * Provide solutions to customer inquiries. * Develop strong relationships internally and externally. * Initiate a sales career development plan. * Other responsibilities as assigned Education and Certifications: * Completion of post-secondary education, University / College education in Business or Marketing preferred, or equivalent combination of education and experience. Qualifications: * Experience in the steel service industry an asset * Effective time management skills, ability to prioritize, able to work as a member of a team * Strong written and oral communication skills * Experience with Excel, Word, and Outlook. D365 experience is a plus. * Previous interaction and experience working with customers * Drive, determination and ability to work both independently with little direction and as part of a team. * Focused on value-added selling, customer service, and developing strategic partnerships with customers. The expected compensation range for this position is $49,500 - $61,500. This range includes base pay and target variable pay. Actual compensation will depend on factors such as geographic location, skills, education, and experience. We also consider internal equity to ensure fair and consistent pay practices. This range reflects the expected full compensation range for the role; most offers will fall within the range and not at the maximum in order to allow for future growth. At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together. At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone. This job posting is for an existing vacancy within the organization Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify. At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need – any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.

What you’ll do

The role involves developing product knowledge, managing customer accounts, and providing back-up coverage for the inside sales team. You will also be responsible for generating quotations, resolving customer inquiries, and participating in the design of sales strategies.

Requirements

Candidates should have post-secondary education in Business or Marketing, or an equivalent combination of experience. Strong communication skills, proficiency in Microsoft Office, and experience in the steel service industry are highly preferred.

Listed skills

• Customer service · Preferred
• Account Management · Preferred
• Product Knowledge · Preferred
• Time management · Preferred
• Communication · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Relationship Building · Preferred
• Problem solving · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Account Management
• Sales Strategy
• Product Knowledge
• Time Management
• Communication
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• D365
• Relationship Building
• Quotation Generation
• Problem Solving
• Teamwork
• Management
• Prioritization
• Innovation
• Marketing
• Strategic Partnership
• Sales
• Supply Chain
• Verbal Communication Skills
• Customer Inquiries
• Service Industries
• Quotations
• Value Added Selling (Selling Techniques)

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Inside Sales Trainee
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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