Health Unit Clerk, Various Programs

Job summary

Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and related requisitions using the electronic health record system. Performs reception, registration, switchboard, patient-information, and document-preparation duties while supporting patient flow, staff onboarding, and a safe, collaborative care environment.

Job details

Kelowna, Canada Regular,Full-Time Apply Save job Program Share on social media Category Clerical/Secretarial Administrative/Administrative Resource Team Requisition number 205415E Date posted 10/09/2026 Job Summary In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties. Duties/Accountabilities Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure. Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual. Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient. Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages. Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures. Participates as a collaborative member of the health care team. Performs other related duties as assigned. Qualifications Education, Training and Experience Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience. Skills And Abilities Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to keyboard 40 w.p.m. Ability to organize work. Ability to operate related equipment. Ability to utilize a variety of computer software applications. Apply Save job Back to search result SVG Internal job portal Current employees must apply through the internal job portal (link is external) . If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. SVG PHSA’s values and Coast Salish Teachings PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in. Learn more about PHSA’s values and teachings Back to top Sign up for job alerts SVG Learn about new career opportunities Be the first to know about new jobs at PHSA with recent postings sent straight to you! 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Locations AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock Abbotsford Burnaby Campbell River Chilliwack Coquitlam Courtenay Cranbrook Dawson Creek Duncan Fernie Fort St. John Hope Kamloops Kelowna Ladner Langley Maple Ridge Mission Nanaimo Nelson New Westminster Northern Bc North Vancouver Oliver Parksville Pemberton Penticton Port Coquitlalm Port Coquitlam Port Moody Powell River Prince George Richmond Saanichton Salmon Arm Sechelt Squamish Surrey Vancouver Vernon Victoria Whistler White Rock Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time. I accept terms of service Current employees must apply through the internal job portal (link is external) . If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

What you’ll do

Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and related requisitions using the electronic health record system. Performs reception, registration, switchboard, patient-information, and document-preparation duties while supporting patient flow, staff onboarding, and a safe, collaborative care environment.

Requirements

Requires Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program, plus one year of recent related experience or an equivalent combination of education, training, and experience. Candidates need effective communication and interpersonal abilities, physical capacity to perform the role, keyboarding speed of 40 words per minute, and the ability to organize work and use relevant equipment and software.

Listed skills

• interpersonal communication · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal And Written Communication
• Interpersonal Communication
• Appointment Coordination
• Electronic Health Record Scheduling
• Clinician Order Processing
• Patient Reception And Registration
• Telephone And Switchboard Operation
• Patient Information Management
• Medical Terminology
• Keyboarding
• Work Organization
• Computer Software Applications
• Related Equipment Operation
• Team Collaboration
• Patient Safety

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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