Instructor, Guest Services Representative

Job summary

Deliver instruction in hotel operations and guest services, coordinate and supervise student practicums, and assess and record student progress. Maintain an inclusive, disciplined learning environment, follow SIIT policies, and recommend improvements to course content and evaluation procedures.

Job details

Established in 1976, the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over 6000 clients through our eight Career Centres across the province. The Saskatchewan Indian Institute of Technologies is playing a significant role in Saskatchewan's economic future. You can contribute to that success while building your career. The SIIT Trades and Industrial department is offering a program that prepares participants for entry level employment in hotel operations and a potential for apprenticeship in the guest services trade. Responsibilities As the educational leader in the classroom, the Guests Services Representative Applied Certificate Instructor will be responsible for delivering SIIT programs with the purpose of promoting student success. This position is to organize and implement instructional activities which create a learning environment that guides and provides the greatest opportunity for student success. This position will positively promote and create an environment that demonstrates SIIT's vision, mission, and mandate. These include the following broad range of accountabilities: Deliver course content related to hotel operations and the guest services trade Coordinate and supervise student practicums Complete all course-required materials including attendance records and course evaluations Use appropriate methods of evaluating and recording student progress within set time frames Ensure a positive, diverse and inclusive work and learning environment Adhere to and promote academic regulations and SIIT policies and procedures Maintain classroom discipline and, if necessary, recommend action to applicable supervisor regarding student behavior, including formal student disciplinary action Make recommendations to modify course objectives, course outlines, curriculum and evaluation procedures Required Competencies: Flexible & Adaptable; Effective Communication; Relationship Building; Results Oriented; Student Focus; Communication (Instructional); Knowledge & Expertise; Teamwork Required Qualifications and Experience:Three (3) to six (6) years of related experience in the areas of hotel and restaurant management, guest services or tourism is required. Related certification in the guest services industry is an asset. Experience in the facilitation of training in guest services occupations and workplace essentials are considered assets. For success in this position a genuine commitment to help students learn and succeed is required. Prior teaching experience would be preferred. Knowledge of First Nations cultures and organizations would be an asset. An understanding of adult learning theories and principles is considered an asset. Contract Date: October 26, 2026- December- 21, 2026

What you’ll do

Deliver instruction in hotel operations and guest services, coordinate and supervise student practicums, and assess and record student progress. Maintain an inclusive, disciplined learning environment, follow SIIT policies, and recommend improvements to course content and evaluation procedures.

Requirements

Requires three to six years of related experience in hotel or restaurant management, guest services, or tourism; related guest services certification is an asset. A commitment to student success is required, while training facilitation, prior teaching experience, knowledge of First Nations cultures and organizations, and understanding of adult learning principles are assets.

Listed skills

• Teamwork · Preferred
• Effective communication · Preferred
• adaptability · Preferred
• Classroom management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hotel Operations
• Guest Services
• Instructional Delivery
• Student Practicum Coordination
• Student Assessment
• Classroom Management
• Course Evaluation
• Curriculum Development
• Effective Communication
• Relationship Building
• Adaptability
• Teamwork
• Student Support
• Inclusive Learning Environments
• Training Facilitation
• Adult Learning

Job areas

• Education
• Hospitality
• Customer Service & Support

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