Library Client Service Associate - Saskatoon Campus (Casual 2026-27)

Job Content (SDF) Details Job Content (SDF) Details Competition Number P17571 Posting Title Library Client Service Associate - Saskatoon Campus (Casual 2026-27) Classification Band 2 Location Saskatchewan Polytechnic Saskatoon Campus Other Location(s) Saskatchewan Polytechnic Saskatoon Campus Building Saskatoon Campus, 33rd St. Other Building Saskatoon Campus, Ave W Date Posted 08/11/2026 Closing Date 06/30/2027 JIQ # 032 Start Date 07/02/2026 End Date 06/30/2027 Open Until Filled No Ongoing No Category of work Casual Bargaining Unit Professional Services Hours of Work To be Assigned Salary Range $20.53 to $24.53 per hour Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay Less than 30 occasions. Specific hours are as assigned. Currently looking for applicants able to work daytime hours. May also include evening and weekend hours. Posting Status Open Special Instructions to Applicants Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees. Job Duties Job Duties/Qualifications, Skills and Abilities(QSA) Job Duties Greet and welcome everyone to the library Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment Maintains client relationships by responding to basic library reference help and documenting action Proactively prepares for customer inquiries by studying products, services and customer service processes Assists clients in signing materials in and out Show clients how to use technology throughout the library Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines Shelving, sorting, and processing materials Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning) Refer students to library resources to meet their needs Provide technical assistance with library equipment and technology Take payments for library fine and fees Provide assistance with tracking and updating library usage data Assist with client’s lab/study room bookings Handling cash. Provide basic clerical support Qualifications, Skills, Abilities And Experience Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA) Minimum six (6) months experience in a customer service environment Grade 12 with supplementary training or experience in technology Basic knowledge of Microsoft Office Basic Internet Basic working knowledge of computers and related office equipment Effective oral communication skills including basic telephone and customer service experience Effective time management and organizational skills Knowledge of automated system software (client databases, inventory etc.) Handling cash and use of a digital cash register Ability to work alone Attention to detail Demonstrates understanding and valuing Equity, Diversity, and Inclusion. Desired QSA Required Competencies Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance, and representing what is best about the organization through demonstrated principles, actions, and communications. Taking the initiative to consistently meet or exceed (external and internal) customer expectations and specifications. Working with others to share expertise and achieve outcomes that benefit the organization; stepping in to fill necessary roles that others are unable or unwilling to do; demonstrating strong communication skills to others on the team through active listening, summarizing, facilitating and “bridge building”. Representing the organization to outsiders; participating in civic activities as the organization`s representative, presenting the organization`s position in difficult, issue-related areas and providing information to others/outside associations that enhances the organization`s profile in the community. Demonstrating self-motivation; effective performance is driven from within rather than being conditional on pressure from external factors (e.g. boss, peers, subordinates, deadlines, crises, etc.). Developing and maintaining an effective and constructive network with others inside and outside the organization (partners, stakeholders, customers, vendors, contacts, peers, etc.,) who may be helpful in achieving work-related goals that contribute to organizational success. The ability to understand, use and manage personal emotions to positively influence others, relieve stress, communicate effectively, demonstrate empathy, overcome challenges, and defuse conflict. Taking responsibility for clarifying the expectations of others; acknowledging how personal decisions, actions, and standards of performance influence work accomplishments; accepting responsibility for work accomplishments; and recognizing changes required to achieve better results going forward. Posting Supplemental Questions Required fields are indicated with an asterisk (*). * How did you hear about this position? Saskatchewan Polytechnic Careers Site Newspaper LinkedIn Workopolis SaskJobs.ca Social Media Personal Referral Other If you answered 'Other' above, please specify source here: (Open Ended Question) Applicant Documents Required Documents Optional Documents Resume Cover Letter List of Reference Contacts

The Library Client Service Associate provides proactive, client-focused service by assisting patrons with library resources, technology, and facility bookings. They are also responsible for maintaining library spaces, processing materials, and handling administrative tasks such as cash transactions and data tracking.

Candidates must have a minimum of six months of customer service experience and a Grade 12 diploma with supplementary technology training. Proficiency in Microsoft Office, basic computer operations, and effective communication skills are required for this role.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Cash handlingPreferred
• Microsoft OfficePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Library reference help
• Technology assistance
• Cash handling
• Microsoft Office
• Data entry
• Inventory management
• Communication skills
• Time management
• Organizational skills
• Problem solving
• Interpersonal skills
• Attention to detail
• Equity, diversity, and inclusion
• Digital cash register
• Client relationship management

• Customer Service & Support
• Education
• Administrative

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level