Executive Vice President, Customer Service Operations

Job summary

The Executive Vice President leads customer service operations, overseeing a large workforce, significant budgets, and province-wide energy infrastructure. They are responsible for driving operational effectiveness, safety, and modernization while maintaining strong relationships with customers and stakeholders.

Job details

SaskEnergy is seeking a strategic leader to shape the delivery of critical energy services across Saskatchewan - from the first customer interaction to the safe, reliable operation of a province-wide system. Reporting to the President and Chief Executive Officer, the Executive Vice President, Customer Service Operations leads approximately 630 employees across Saskatchewan, oversees an annual operating expense budget of approximately $140 million and has meaningful influence over capital investment, workforce planning, customer experience and enterprise performance. The portfolio serves more than 400,000 distribution customers and approximately 140 transmission customers; customer service and support; provincial field operations; system monitoring; customer experience; operational effectiveness; and energy-efficiency programming. This broad mandate sits at the operational heart of SaskEnergy, with a direct line of sight to safety, reliability, affordability and public trust. The Mandate The incoming executive will build on a strong foundation of modernization and continuous improvement. The next phase will focus on leveraging recent progress, strengthening leadership capacity and employee insights, and translating new systems, data and customer insight into simpler work, better handoffs and measurable results. The role requires sustaining high-quality service, reliable and safe operations while advancing affordability, productivity and the next horizon of customer experience. The EVP will set direction and clear accountabilities across a large, geographically dispersed and predominantly unionized workforce; develop leadership; deepen succession capacity; and create opportunities for front-line expertise to inform better decisions. Visible leadership across the province, constructive relationships with Unifor and major customers, and sound judgement during emergencies or escalated issues will be essential. At the executive table, the successful candidate will bring an enterprise perspective to strategy, risk, investment, regulation and organizational priorities. They will challenge constructively, align behind collective decisions and connect the portfolio's work to SaskEnergy's broader responsibility to serve the people, businesses and industries of Saskatchewan. The Leader The ideal candidate is an accomplished executive and people leader who has delivered meaningful results through large, complex and geographically dispersed teams. They combine strategic range with operational credibility, financial discipline and a genuine commitment to people and customers. Experience in utilities, infrastructure, field operations, customer service or another 24/7 essential service environment would be highly relevant; sector-specific credentials are less important than demonstrated leadership scope, sound judgment and results. Candidates will bring progressive senior leadership experience with significant accountability for people, operations, customers and financial results. A relevant post-secondary degree, or an equivalent combination of education and executive experience, is expected. Advanced business, engineering, accounting or related professional credentials would be considered assets. Why This Opportunity Few roles offer this combination of enterprise influence, operational scale, and direct public impact. The successful candidate will lead essential services Saskatchewan relies upon every day, and in the moments that matter most, while helping shape SaskEnergy's strategy, culture and performance. The organization offers a strong platform from which to lead: modernized capabilities, a commitment to operational excellence, and an environment that values informed challenge and collective accountability. To Apply To be considered for this opportunity, candidates must submit their applications confidentially through​ Leadership Source. For additional information or a confidential discussion, contact Leadership Source at 306-543-1666 or [email protected]. Early applications are encouraged. The search may advance as strong candidates are identified. SaskEnergy is committed to an inclusive and accessible recruitment process and welcomes applications from people whose perspectives and experiences reflect the communities it serves. Accommodation is available at any stage of the process and may be requested confidentially through Leadership Source.

What you’ll do

The Executive Vice President leads customer service operations, overseeing a large workforce, significant budgets, and province-wide energy infrastructure. They are responsible for driving operational effectiveness, safety, and modernization while maintaining strong relationships with customers and stakeholders.

Requirements

The ideal candidate is an accomplished executive with extensive experience managing complex, geographically dispersed teams in utilities or essential service environments. A relevant post-secondary degree is expected, with advanced professional credentials in business, engineering, or accounting considered assets.

Listed skills

• Change Management · Preferred
• Regulatory Compliance · Preferred
• Data analysis · Preferred
• Risk Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Leadership
• Operational Management
• Financial Discipline
• Customer Experience
• Change Management
• Stakeholder Relations
• Risk Management
• Regulatory Compliance
• Workforce Planning
• Union Relations
• Infrastructure Management
• Data Analysis
• Safety Oversight
• Public Trust Management
• Succession Planning
• Influencing Skills
• Influencing Without Authority
• Accountability
• Accounting
• Investments
• Customer Service
• Continuous Improvement Process
• Customer Insights
• Operating Systems
• Virtual Teams
• Leadership
• Operating Expense
• Operational Excellence
• Operations
• Reliability

Job areas

• Management & Leadership
• Energy
• Customer Service & Support
• Engineering
• Government & Public Sector
• Executive Vice President
• Vice President of Operations
• Managing Directors and Chief Executives
• General and Operations Managers