CSR, Business Support

Job summary

Serve as the primary contact for internal and external customers, responding to account, billing, service, complaint, and outage inquiries. Process payments, refunds, invoices, and communications; maintain records; support training and accounting tasks; and contribute to service improvements.

Job details

Location - SaskPower Pr Albert (Regn Off) Permanent - Full Time We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us! Apply no later than 10/19/2026 to be considered for this opportunity. Job Summary The employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation. Key Accountabilities Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments Provide excellent customer services to internal and external customers, while following corporate quality guidelines Determine customer needs by utilizing precise questioning techniques Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation Maintain files and records associated with the department Assist with the development of training for the department Perform general accounting and financial functions as required Participate in continuous educational and professional development as required Other related and assigned duties Knowledge/Skills/Abilities Bachelor’s Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR; Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent Ability to cooperate and deal tactfully with other staff and the public Aptitude for accuracy and detail Ability to implement and make sound decisions Ability to use standard corporate software applications (Microsoft, SAP, etc.) Ability to provide extraordinary customer service for all internal and external customers Ability to work independently or as part of a team This position falls with in the scope of Unifor Local 649. Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation. At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. We base our selection process on merit and encourage all diverse groups to participate fully. Learn more at Commitment to a Representative Workforce. Follow us on LinkedIn to stay up to date on our latest job openings. Please apply by 10/19/2026.

What you’ll do

Serve as the primary contact for internal and external customers, responding to account, billing, service, complaint, and outage inquiries. Process payments, refunds, invoices, and communications; maintain records; support training and accounting tasks; and contribute to service improvements.

Requirements

Requires a degree, diploma, certificate, or program in Business Administration or equivalent, and/or two years of administrative or customer service experience using standard corporate software. Candidates should demonstrate tact, accuracy, sound decision-making, strong customer service, proficiency with Microsoft Office and SAP, and the ability to work independently or as part of a team.

Listed skills

• Customer service · Preferred
• Payment Processing · Preferred
• Decision Making · Preferred
• Microsoft Office · Preferred
• SAP · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Account Support
• Billing Inquiries
• Complaint Resolution
• Outage Notifications
• Payment Processing
• Refund Processing
• Invoice Preparation
• Payment Collection
• Questioning Techniques
• Accuracy And Attention To Detail
• Decision-Making
• Microsoft Office
• SAP
• Written And Verbal Communication
• Teamwork

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting
• Energy

More jobs from SaskPower