Clerical Support - (SecurTek Customer Care Associate)

Job summary

Handle customer, dealer, contractor, and agency inquiries through inbound and outbound calls, providing courteous service and documenting interactions. Enter and verify customer and monitoring-account data, address billing questions, meet call-centre performance goals, and assist with clerical projects.

Job details

At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative! Clerical Support - (SecurTek Customer Care Associate) Location: Yorkton, SK Number of Positions: 1 Salary:$26.50 - $31.42 /hour (depends on experience & qualifications) Type of Position: Casual Part-Time Closing Date: 10/29/2026 Job Summary Responsible for providing quality customer service necessary to meet the needs of customers by utilizing inbound and outbound calling for all types of inquiries. Interprets, verifies and manually enters internal or electronic customer data into operating systems and uses established procedures for managing internal and external customer and dealer interactions. Typical Duties & Responsibilities (Not all inclusive or applicable to all assignments) Responds and handles inquiries and issues from customers, dealers, outside contractors and agencies with a focus on quality customer service. Documents and prepares written communication to customers and dealers. Performs data entry of customer information into systems. Ensures accuracy of all customer monitoring account information including zones, dispatch procedures, and key holders. Handles and confirms billing inquiries. Meets established goals and key performance indicators of a call centre and call productivity. Records all actions from general inquiries by inputting into appropriate databases. Maintains constant awareness of environment and balances functions by priority during periods of varying activity. Assists with projects (ie: data maintenance, clerical or miscellaneous duties) as required. Qualifications General knowledge of security products and/or services. Good verbal and written communication skills and the ability to deal effectively with others. Demonstrated ability to handle customer contacts with tact, diplomacy, and courtesy at all times. Good analytical, problem solving, and decision-making skills. Working knowledge of personal computers and various software applications. Ability to work under continual pressure and adapt to a constantly changing environment. Keyboarding skills 20 wpm. Successful completion of prescribed training. WORKING CONDITIONS SPECIFICATIONS Works shifts as per Collective Agreement. Queue environment. Accuracy is essential. Overtime may be requested. Complies with all safety, health, and environmental policies, programs, and standards at all times. PHYSICAL DEMANDS Light effort. ENVIRONMENTAL CONDITIONS Works inside. CULTURE AND VALUES Upholds foundational values of honesty, integrity and respect. Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team. This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available. At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider. As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits. We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.

What you’ll do

Handle customer, dealer, contractor, and agency inquiries through inbound and outbound calls, providing courteous service and documenting interactions. Enter and verify customer and monitoring-account data, address billing questions, meet call-centre performance goals, and assist with clerical projects.

Requirements

Candidates should have general knowledge of security products or services, strong communication and customer-service skills, and the ability to analyze issues and make sound decisions. Computer and software proficiency, keyboarding at 20 words per minute, adaptability under pressure, and successful completion of prescribed training are required.

Benefits

• Health Insurance
• Dental Insurance
• Pension Plan
• Flexible Work Arrangements
• Paid Time Off
• Training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Inbound And Outbound Calling
• Written Communication
• Verbal Communication
• Data Entry
• Attention To Detail
• Analytical Skills
• Problem-Solving
• Decision-Making
• Computer Skills
• Software Applications
• Keyboarding
• Conflict Resolution
• Time Management
• Adaptability
• Billing Support

Job areas

• Customer Service & Support
• Administrative
• Security & Safety
• Technology

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