Office Assistant – Outpatient Mental Health and Addictions Program – Temporary Full Time

Purpose To provide clerical support to the Out Patient Mental Health and Addictions portfolio. This includes client and group scheduling and registration, statistical and financial tracking. The Office Assistant plays a crucial role in maintaining smooth operations by keeping accurate records, ensuring timely completion of tasks, and contributing to overall productivity. Daily routines include but are not limited to; data entry, creating and submitting reports, ensuring adequate inventory levels, ordering new supplies through the material requisition system including restocking supplies, assisting clients with appointments, and being able to provide initial support via Mental Health First Aid to those experiencing a mental health crisis. You will work with Physicians, Nurses, Allied Health professionals, the MH&A leadership team and other hospital supportive staff. Duties To provide clerical support to clients and staff of the Mental Health and Addictions portfolio Schedule in person and virtual appointments, for clients and group programs Order and restock supplies as needed Facilitate phone calls and return messages in a prompt manner Fax and copy information as required, including medication prescriptions and medication lists File and retain both paper and electronic health records. Create documents and spreadsheets as needed Prepare, organize and maintain both paper and electronic filing systems. Provide intake services for clients over the phone or in person Complete monthly and quarterly data collection for reporting and program funding Maintain client reservation and waitlists Submit work orders as needed for general maintenance, IT issues, and Health and Safety concerns Create letters and mail to clients and or other care partners Contact the Ministry of Health to update client’s OHIP Health Cards in the system Collect, track, and mail invoices as required In some programs you may be responsible for tracking and recording transactions, keeping up-to date records, and performing accuracy checks on financial data Create, distribute, and input Ontario Perception of Care Surveys for clients Other duties as assigned Qualifications Certificate in Health Office Administration or Diploma in Office Administration or equivalent education and/or experience Experience Minimum 1 year experience working in health care environment in an administrative capacity Abilities Knowledge and ability to navigate phone calls, messages, or in person crisis situations that can be unsettling regarding mental health and addictions, as well as calling to do wellness checks on Clients Knowledge of or experience using Electronic Medical Records systems Knowledge of hospital software applications such as Meditech, Meditech-AMB, Patient Care Systems, Community Wide Scheduling, Order Entry, Agility, Sysco, Catalyst and CRMS Ability to meet deadlines as expected In depth knowledge and proficiency using Microsoft Office applications including formulas Ability to use fax and photocopy machines Proficiency in using telephone systems, computers, tablets, video and phone conference equipment Proficiency in data entry, keyboarding, and filing systems Demonstrated ability to organize time effectively to perform the duties of the position Willingness to work in all programs under the Out Patient Mental Health and Addictions portfolio Demonstrated ability to maintain successful working and client relationships with the ability to meet and interact in a pleasant and professional manner Knowledge of Medical, and Mental Health and addiction terminology Ability to work independently Ability to adapt to working in a high paced environment where the work is constantly changing Knowledge of Ministry related statistical reporting Ability to provide confidentiality and secure Client information according to the Personal Health information Protection Act (PHIPA) Demonstrated behavior consistent with the Sault Area Hospital Values and mission statement and standards of performance Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may be assigned and qualifications may be adjusted from time to time. Individuals will be selected on the basis of their ability, experience and qualification as identified in the resume which they have attached to the posting application form. The Hospital reserve the right to conduct a formal interview and/or testing where required. Reason for Job Posting: Existing Vacancy Sault Area Hospital does not use artificial intelligence (AI) to screen, assess or select applicants for a position.

Provide comprehensive clerical and administrative support for the Outpatient Mental Health and Addictions program, including scheduling and registration. Manage data collection, financial tracking, and supply inventory while offering initial support to clients in crisis.

Requires a certificate or diploma in Office Administration or equivalent experience, with at least one year of administrative experience in a healthcare setting. Must be proficient in Microsoft Office and Electronic Medical Records systems, with knowledge of PHIPA and mental health terminology.

• Microsoft OfficePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Clerical Support
• Client Scheduling
• Data Entry
• Medical Records Management
• Mental Health First Aid
• Microsoft Office
• Electronic Medical Records
• Intake Services
• Financial Tracking
• Inventory Management
• PHIPA Compliance
• Medical Terminology

• Administrative
• Healthcare
• Social Services

Minimum education

Professional degree

Minimum experience

1+ years

Apply by

Sep 27, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level