SSW - Senior Guest Experience Supervisor

Job summary

The Senior Guest Experience Supervisor oversees daily operations of the front desk, bistro, and reservations departments while managing staff scheduling and payroll. They are responsible for resolving escalated guest concerns and monitoring feedback to ensure high service standards are maintained.

Job details

Senior Guest Experience Supervisor We’re looking for an Interim Senior Guest Experience Supervisor to assist in leading the teams that shape the guest experience at Scandinave Spa! This is a full-time temporary position starting immediately until end of February 2027. At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy. How You’ll Make an Impact Oversee daily operations of the front desk, bistro, and reservations departments Support team training, communication, and accountability to ensure consistent standards are maintained. Provide administrative support, including staff scheduling, payroll, budgeting, reporting, and inventory management. Resolve escalated guest concerns professionally and effectively, turning challenging situations into positive guest experiences. Monitor guest feedback to identify service improvement opportunities and enhance overall guest satisfaction. Rooted in our values: Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences. Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents. Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals. Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results. What Makes You a Great Fit Previous supervisory experience Strong communication and interpersonal skills. Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment. Proficiency with Microsoft Word, Excel, Outlook, and SharePoint. Flexible and available to work weekends and holidays. Employee Perks and Benefits Salary: $55,000 - $60,000 annually Complimentary Thermal Journey access On-Site Cafe Discounts Friends and Family discount vouchers

What you’ll do

The Senior Guest Experience Supervisor oversees daily operations of the front desk, bistro, and reservations departments while managing staff scheduling and payroll. They are responsible for resolving escalated guest concerns and monitoring feedback to ensure high service standards are maintained.

Requirements

Candidates must have previous supervisory experience and strong communication skills to lead teams effectively. Proficiency in Microsoft Office suite and the ability to work a flexible schedule including weekends and holidays are required.

Benefits

• Complimentary Thermal Journey access
• On-Site Cafe Discounts
• Friends and Family discount vouchers

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred
• Payroll · Preferred
• Budgeting · Preferred
• Reporting · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• SharePoint · Preferred
• Leadership · Preferred
• Operational Excellence · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervisory experience
• Communication
• Interpersonal skills
• Staff scheduling
• Payroll
• Budgeting
• Reporting
• Inventory management
• Conflict resolution
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SharePoint
• Leadership
• Operational excellence
• Service Improvement
• Empathy
• Administrative Support
• Professionalism
• Accountability
• Supervision
• Discounts And Allowances
• Interpersonal Communications
• Inventory Management
• Operational Excellence
• Operations
• Service Improvement Planning
• Microsoft SharePoint
• Scheduling
• Reservations
• Customer Complaint Resolution

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Guest Experience Supervisor
• Hotel Manager
• Hotel Managers
• Lodging Managers

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