Operations Manager (Mandatory Travel)

Job summary

The Operations Manager is responsible for overseeing daily site operations, ensuring safety and service compliance across a portfolio of 37 sites. They will also manage personnel, including scheduling and training, while fostering strong relationships with key clients.

Job details

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Operations Manager / Account Manager in Regina, SK and Saskatoon, SK to the Scandi Family! You will be taking care of a mixed client portfolio of 37 sites. Travel will include Regina, Saskatoon, North Battleford, Prince Albert, Yorkton, Moose Jaw, Swift Current, Estevan, Weyburn. Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.) What’s in it for you: Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family. Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development. Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US. Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family. What your day to day looks like: Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio. Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action What you'll need to succeed: 2-3 years in a previous Supervisor or Manager position Valid driver's license in good standing Most important to us is strong customer service skills since this will be a client facing role Excellent proficiency of the English language in both written and verbal communication Ambitious, enthusiastic and enjoys working in a fast paced environment Ability to lead a team while fostering a strong team connection and collaboration Reliable and trustworthy with the ability to handle some high pressure stressful situations Willingness to learn the cleaning industry Additional Job Details: Must be available 24/7 in case of emergency or client needs iPad, Cell Phone and Computer provided Company vehicle and fuel card provided Our interview process: 20 minute preliminary phone interview with our Recruiter 20-40 minute to an hour assessment (depending on optional practice questions or breaks). 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.

What you’ll do

The Operations Manager is responsible for overseeing daily site operations, ensuring safety and service compliance across a portfolio of 37 sites. They will also manage personnel, including scheduling and training, while fostering strong relationships with key clients.

Requirements

Candidates must have 2-3 years of previous supervisory or management experience and a valid driver's license. Strong customer service skills and excellent English proficiency are essential for this client-facing role.

Benefits

• Tuition reimbursement program • Company vehicle • Fuel card • iPad • Cell phone • Computer

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Account Management · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Account management
• Customer service
• Personnel management
• Scheduling
• Performance management
• Conflict resolution
• Hiring
• Training
• Safety compliance
• Leadership
• Communication
• Problem solving
• Time management
• People Management
• Willingness To Learn
• Valid Driver's License
• Microsoft Teams
• Account Management
• Customer Service
• Commercial Cleaning
• Performance Management
• English Language
• Operations Management
• Operations
• Phone Interviews
• Subcontracting
• Verbal Communication Skills
• Trustworthiness
• Enthusiasm
• Swift (Programming Language)

Job areas

• Management & Leadership
• Customer Service & Support
• Trades
• Retail
• Administrative
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers