Site Service Manager

Job summary

The Site Service Manager oversees the onsite service team, ensuring effective maintenance, system performance, and adherence to contractual service levels. They act as the primary point of contact for the customer while driving continuous improvement and managing daily operational workflows.

Job details

We are recruiting for a newly opened position. Title : Site Service Manager Salary : $110,000 - $120,000 CAD Type : Permanent Full-time Shift : Location : Calgary, AB Become part of our success story! A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion and talents of its employees. As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow. SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us! Position Overview: The Site Service Manager will oversee the entire service team at our customer site in support of a long-term maintenance contract. The Site Service Manager will work under the direction of and report directly to the Improvement Manager and will be responsible for the day-to-day management of the service team, customer relationship, service delivery, and overall system performance. Essential Functions: * Provide leadership, coaching, and mentoring to the onsite service and maintenance team. * Lead by example and ensure compliance with company policies, procedures, management directives, and safety standards. * Communicate and implement new or revised policies, procedures, and processes within the team. * Manages the day-to-day delivery or service and maintenance activities, ensuring appropriate coverage and compliance with contractual Service Levels. * Plan and manage weekly team schedules, including shifts, vacation, breaks, and other staffing requirements. * Monitor and report Key Performance Indicators (KPIs), Service Levels, system availability, downtime, and maintenance performance. * Prepare and conduct performance reviews and manage employee development, motivation, and performance. * Apply appropriate supervisory practices, including coaching, conflict resolution, and disciplinary action. * Administer and support the site safety program and ensure required certifications and training are maintained. * Develop and maintain effective relationships with key customer contacts, internal stakeholders, and SSI teams. * Act as the primary on-site point of contact for the customer regarding day-to-day service delivery. * Coordinate complex technical, operational, and performance issues with the Improvement Manager and appropriate internal teams. * Coordinate and manage third-party service providers and maintenance contractors. * Define and continuously improve workflows, processes, and team responsibilities to maximize system uptime and performance. * Identify resource requirements and make recommendations regarding staffing and organizational needs. * Support maintenance contract requirements, reporting, and service reviews. * Participate in the resolution of complex system issues involving mechanical, electrical, controls, and software systems. * Provide guidance and support to customer and service personnel regarding the proper operation and maintenance of the material handling system. * Assign and coordinate work activities to effectively utilize available resources and ensure timely completion of tasks. * Work closely with international SSI teams to resolve technical and operational issues and drive continuous improvement. * Participating in customer and internal meetings, including regular service reviews. * Work independently with limited direct supervision and exercise sound judgment in day-to-day operational decisions. * Perform other duties as assigned. Qualification Requirements: * 4+ year degree or equivalent combination of education and experience. * 2+ years of experience in automated material handling, warehouse automation, or similar industrial environment. * 2+ years of people management and supervisory experience. * Strong understanding of mechanical systems, troubleshooting, and preventative maintenance. * Strong electrical knowledge, including writing, AC power, AC Motors, electrical drawing & schematics, and control panels. * Knowledge and experience with controls components, such as Servo Drives, PLC, PC Controllers, DC Power Supplies, and optical devices (i.e., encoders, proto eyes, etc.). * Experience with automated warehouse systems, conveyors, AS/RS, RGVs, or similar equipment is an asset. * Experience managing customer relationships and third-party service providers. * Ability to track and analyze KPIs, downtime, system availability, maintenance performance, and implement and lead direct improvement initiatives. * Strong problem-solving, organizational, and communication skills. * Ability to manage multiple priorities and work effectively in a fast-paced automated warehouse environment. * Strong written and verbal English communication skills. * Proficiency with Microsoft Office. What’s in it for you? * Competitive compensation plan * Excellent performance bonuses * RRSP match * Medical, dental, and vision benefits (all premium costs paid by us!) * Educational reimbursement * Work-life balance * Safe work environment * Discount programs and referral incentives * Excellent opportunities for internal growth

What you’ll do

The Site Service Manager oversees the onsite service team, ensuring effective maintenance, system performance, and adherence to contractual service levels. They act as the primary point of contact for the customer while driving continuous improvement and managing daily operational workflows.

Requirements

Candidates must possess at least a bachelor's degree or equivalent experience, along with 2+ years in automated material handling or industrial environments. Strong technical knowledge in mechanical and electrical systems, combined with proven supervisory experience, is essential for this role.

Benefits

• Competitive compensation plan
• Performance bonuses
• RRSP match
• Medical insurance
• Dental insurance
• Vision insurance
• Educational reimbursement
• Work-life balance
• Discount programs
• Referral incentives

Listed skills

• Troubleshooting · Preferred
• Conflict Resolution · Preferred
• Safety Compliance · Preferred
• Continuous Improvement · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People management
• Preventative maintenance
• Troubleshooting
• Mechanical systems
• Electrical systems
• PLC
• Servo drives
• KPI monitoring
• Customer relationship management
• Conflict resolution
• Safety compliance
• Staff scheduling
• Continuous improvement
• Material handling systems
• Technical leadership
• Microsoft Office
• Customer Contacts
• People Management
• AC Motors
• Supervision
• Workflow Management
• Warehouse Automation
• Automated Storage And Retrieval Systems
• Automation
• Management
• Communication
• Conflict Resolution
• Continuous Improvement Process
• Control Panels
• Training And Development
• Electrical Diagrams
• English Language
• Warehousing
• Leadership
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Preventive Maintenance
• Material Flow Management
• Material Handling
• Mechanical Systems
• Mentorship
• Optical Devices
• Performance Review
• Programmable Logic Controllers
• Safety Standards
• Coaching
• Software Systems
• Supplemental Security Income
• Team Leadership

Job areas

• Logistics
• Management & Leadership
• Engineering
• Manufacturing
• Customer Service & Support
• Site Services Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

More jobs from Schaefer Systems International