Service Manager

The Service Manager is responsible for leading a team of Service Representatives (SRs) to deliver safe, high-quality, and profitable field service operations. This role oversees workforce planning, customer satisfaction, operational performance, employee development, and financial results while ensuring compliance with safety and quality standards. As the local operational leader, the Service Manager works closely with Sales, Project Management, Planning, Quality, HSE, and Business Office teams to drive operational excellence and support business growth. Key Responsibilities Lead and promote a strong safety and compliance culture. Manage, coach, and develop a team of Service Representatives. Optimize workforce scheduling, utilization, capacity planning, and subcontractor management. Drive customer satisfaction through high-quality service delivery and issue resolution. Monitor and improve key operational and financial KPIs, including safety, utilization, revenue, margin, and customer satisfaction. Partner with Sales and internal stakeholders to support business growth and ensure successful project execution. Manage team performance, training, competency development, and succession planning. Oversee administrative compliance, including timesheets, service reporting, payroll inputs, and business system requirements. Support backlog reviews, resource forecasting, and operational planning activities. Qualifications 5+ years of leadership experience in field service, operations, maintenance, or a related technical environment. Proven ability to lead and develop technical teams. Strong customer relationship, communication, and problem-solving skills. Experience managing operational and financial performance metrics. Technical background in Electrical, Power Systems, Industrial Automation, or a related field is preferred. Ability to make sound decisions independently and perform effectively in a fast-paced environment. Key Success Measures Safety Performance Customer Satisfaction (NSS) Utilization & Productivity Revenue & Margin Achievement Employee Engagement & Development Quality & Business Process Compliance This position offers an excellent opportunity to lead a high-performing service team while driving customer success, operational excellence, and business growth. What's in it for me? Lead a team that directly impacts customer success and operational reliability Career development through leadership programs and technical training opportunities Supportive culture that prioritizes safety, collaboration, and innovation Work-life balance with flexible arrangements that fit your lifestyle Bring your leadership and service expertise to a team that's ready to welcome you! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. The expected pay range is CAD 114,750 - CAD 162,000 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; telemedicine program; paid family leaves; parental and care leave; employee assistant program with mental, family, and legal counselling and flexible work arrangements. Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match. Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The Service Manager leads a team of Service Representatives to deliver safe, high-quality, and profitable field service operations. They are responsible for workforce planning, operational performance, financial results, and driving customer satisfaction through effective issue resolution.

Candidates must have at least 5 years of leadership experience in field service, operations, or a related technical environment. A technical background in Electrical, Power Systems, or Industrial Automation is preferred, along with strong communication and problem-solving skills.

• Health insurance • Dental insurance • Vision insurance • Basic life insurance • Accident insurance • Disability insurance • Telemedicine program • Paid family leave • Parental leave • Care leave • Employee assistance program • Flexible work arrangements • Incentive plans • Employee share ownership plan • Retirement plan with employer pension match • Volunteer leave

• Problem solvingPreferred
• LeadershipPreferred
• Safety CompliancePreferred
• CommunicationPreferred
• CoachingPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Field service management
• Workforce planning
• Customer satisfaction
• Operational performance
• Financial management
• Safety compliance
• Coaching
• Capacity planning
• Subcontractor management
• Project execution
• Technical team development
• Communication
• Problem-solving
• Electrical systems
• Industrial automation
• Business Metrics
• Business Success
• Operational Performance Management
• Customer Success Management
• Industrial Automation
• Curiosity
• Project Implementation
• Engagement Surveys
• Resilience
• Ethical Standards And Conduct
• Planning
• Automation
• Customer Relationship Management
• Management
• Business Process
• Business Systems
• Capacity Planning
• Customer Service
• Competency-Based Development
• Training And Development
• Cyber Security
• Digitization
• Employee Engagement
• Sales
• Field Service Management
• Forecasting
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Learning Platforms
• Project Management
• Mentorship
• Operational Excellence
• Operational Planning

• Management & Leadership
• Engineering
• Customer Service & Support
• Energy
• Manufacturing
• Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers

Minimum experience

5+ years

Apply by

Aug 28, 2027

Posting language

English

Working hours

40 hours per week