Account Coordinator - New Westminster, British Columbia, Canada

Job summary

The Account Coordinator manages key insurer client accounts, including financial reporting, reconciliation of transactions, and maintaining trust account balances. They also collaborate with internal teams to facilitate payment workflows and ensure files meet client performance standards.

Job details

Company: ClaimsPro LP - International Programs Group Account Coordinator - New Westminster, British Columbia, Canada Compensation range: $52,200.00 - $72,500.00 annually International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles. Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients. Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity. We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role. Responsibilities: Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month. Manage and maintain accounts funded in trust on clients behalf. Reconciliation of financial transactions across various client management systems Oversee internal file protocol reviews in conjunction with IPG procedures. Continuously work to enhance relationships with Insurer clients Communicate with client re: trust account balances and adequacies Works with Finance to ensure smooth cheque issuance workflow Works with Examiners to facilitate payment cash calls and scheme advances Facilitate data for production of MI reports Qualifications & Experience: 2-5 years’ experience in senior admin role multi-tasking and working with external clients Knowledge and experience in Insurer and Lloyd’s practices Proficiency in Excel Knowledge of third-party vendor systems used by Insurers Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing. Teamwork – must genuinely intend to work cooperatively with others Initiative – being proactive in suggesting solutions to internal or external associates to improve process. Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks! We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #IPG

What you’ll do

The Account Coordinator manages key insurer client accounts, including financial reporting, reconciliation of transactions, and maintaining trust account balances. They also collaborate with internal teams to facilitate payment workflows and ensure files meet client performance standards.

Requirements

Candidates must have 2-5 years of senior administrative experience and proficiency in Excel. Knowledge of insurer and Lloyd's practices, along with strong communication and problem-solving skills, is required.

Benefits

• Competitive benefits
• RRSP matching programs
• Career development opportunities

Listed skills

• Account Management · Preferred
• Financial Reporting · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• client relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Financial reporting
• Reconciliation
• Excel
• Communication
• Teamwork
• Problem solving
• Data analysis
• Workflow management
• Client relations
• Financial transactions
• KPI standards
• Workflow Management
• Account Management
• Finance
• Financial Statements
• Problem Solving
• Key Performance Indicators (KPIs)
• Multitasking
• Submittals (Construction)
• Writing
• Process Improvement

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Account Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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