Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada

Job summary

The analyst will process support requests and maintain computer workstations, servers, and network hardware. They will also participate in infrastructure projects and implement security policies while ensuring incident resolution.

Job details

Company: ClaimsPro LP - Shared Services Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec. Role Summary The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills. Competencies Outstanding interpersonal skills Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation. Organizational skills to perform scheduled tasks. Exposure to imaging solutions Proven problem-solving skills. Detailed oriented Works collaboratively with others inside and outside the IT team to achieve goals Responsibilities Process support requests; maintaining accountability and ownership of incident until resolved Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment. Install, configure and maintain peripherals and network hardware. Document configurations and operating standards and practices. Implement and monitor security policies. Perform data backup and recovery. Perform hardware and software upgrades as required. Configure and troubleshoot corporate email (Exchange) Occasional evening and weekend work may be required Participate in small to medium complexity infrastructure/software projects which may involve multiple team members Communicate project progress to IT stakeholders Identify project risks, escalate issues to management, and assist with mitigation steps as required Miscellaneous - other duties as required Requirements Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree. 0-2 years of related industry experience Solid understanding of Microsoft Windows 11 Active Directory user and group administration Experience troubleshooting computer hardware Experience with email administration (Exchange, O365) an asset Experience with VPN software an asset Bilingualism is required (fluency in French and English) We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

What you’ll do

The analyst will process support requests and maintain computer workstations, servers, and network hardware. They will also participate in infrastructure projects and implement security policies while ensuring incident resolution.

Requirements

Candidates should have a minimum of a grade 12 education, with a preference for an IT diploma or degree. The role requires 0-2 years of industry experience and fluency in both French and English.

Listed skills

• Technical Support · Preferred
• Active Directory · Preferred
• Documentation · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Microsoft Windows 11
• Active Directory
• Hardware troubleshooting
• Email administration
• Exchange
• O365
• VPN software
• Imaging solutions
• Network hardware
• Data backup
• System administration
• Documentation
• Problem-solving
• Bilingualism
• Accountability
• Organizational Skills
• Bilingual (French/English)
• Microsoft Windows
• Technical Support
• Backup Devices
• Multilingualism
• Management
• Decision Making
• Communication
• Computer Hardware
• System Administration
• English Language
• Networking Hardware
• Interpersonal Communications
• Virtual Private Networks (VPN)
• Problem Solving
• Peripheral Devices
• Project Risk Management
• Security Policies
• Submittals (Construction)
• Troubleshooting (Problem Solving)
• Prioritization

Job areas

• Technology
• Customer Service & Support
• Software
• Technical Support Contractor
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

More jobs from SCM Insurance Services