Claims Triage Adjuster, Night Shift, Remote- Anywhere in Canada

Job summary

Monitor the after-hours claims line and triage new claims according to national or regional expectations. Ensure timely responses to customers while meeting or exceeding client key performance indicators.

Job details

Company: ClaimsPro LP Claims Triage Adjuster, Night Shift, Remote- Anywhere in Canada Compensation range: $0.00 - $0.00 hourly Overview We have an existing opportunity for a Claims Triage Adjuster (Night Shift) to join our team! This is a remote position that can be situated anywhere in Canada. This night shift after Hours Desktop / Remote Adjuster role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This is an after-hours, remote / desk top role. The shift is Monday-Friday from 4:30pm-12:30am on call working from home. This role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This will be an after-hours, remote / desk top role. Hours could potentially be 4:30pm - 8:30am, 8pm-8am (EST) on call working from home. Job Responsibilities and Expectations Monitor after hours claims line Triage new claims against national/regional expectations Meet or exceed Client KPIs Reliability and availability to answer calls when they come through Qualifications & Experience University degree or post-secondary education related to insurance Minimum of 2 years’ relevant experience Some Experience with property claims (Wind, Water, Fire, etc.) is an asset. Equivalency in combination of education and experience will be considered. Ongoing commitment to education and learning. Effective analytical skills, including identification of cause and effect dynamics Good investigative manner Adjuster’s license, or currently pursuing CIP designation is required. Organizational Alignment: Operational effectiveness and efficiency Customer Service: offering “best-in-class” experience/services to our customers. Quality: Providing timely and quality responses to customers Key Performance Factors: Create and build relationships within Emergency Claims Services Meet or exceed contact timelines Environment/Working Conditions Ability to work from home. Quiet work environment to be able to accept and traige calls during 8 hour shift. Positive team dynamics. Competitive Compensation: $20-21/hour. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

What you’ll do

Monitor the after-hours claims line and triage new claims according to national or regional expectations. Ensure timely responses to customers while meeting or exceeding client key performance indicators.

Requirements

Requires a university degree or post-secondary education related to insurance and a minimum of 2 years of relevant experience. An adjuster's license or pursuit of a CIP designation is mandatory.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims Triage
• Insurance Adjusting
• Property Claims
• Analytical Skills
• Investigative Skills
• Customer Service
• Communication
• Time Management
• Data Entry
• Risk Assessment
• Adjuster License
• Key Performance Indicators (KPIs)
• Operations
• Submittals (Construction)
• Triage

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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