Liability Adjuster, Hybrid--Peterborough, Ontario, Canada

Job summary

The adjuster will investigate claims, identify exposures, and negotiate fair settlements while maintaining high-quality customer service. They are responsible for marketing business opportunities and ensuring compliance with established work standards and policies.

Job details

Company: ClaimsPro LP Liability Adjuster, Hybrid--Peterborough, Ontario, Canada Job Description We have an existing opportunity to add a Liability Adjuster to join our growing team! You will work in a Hybrid based environment supporting field requests within the Peterborough area. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in liability including: Commercial General Liability, Auto Bodily Injury and Personal Lines liability. Key Responsibilities Prompt contact and follow up with policy holders and claimants. Investigate the cause and report to clients with timely and solid recommendations. Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. Throughout the claims process, you will provide high level of customer service to clients and the insured. You will participate and share ownership and responsibility for after-hours customer service requirements when required Perform duties assigned to him/her in compliance with established work standards, policies and procedures Qualifications and Experience: Completion of high school education; University degree or post-secondary education related to insurance will be given preference. Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive). At least 5 years' relevant experience in claims adjusting; field experience is an asset. Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation. Ontario licensing is required and multijurisdictional licensing would be considered an asset. Effective analytical skills, including identification of cause-and-effect dynamics. Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Why join ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers You will be supported by experienced local claims support, centralized after hours support, and dictation services Your claims load is driven by senior executives and business development staff from coast to coast You are compensated for your billable hours and other costs. Your workload is balanced to ensure you can maintain a high-quality level Visit www.claimspro.ca to learn more. What We offer: Competitive Compensation– $56,300.00 - 78,100.00 CAD. Compensation is commensurate with experience, qualifications, and internal equity. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities. For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities. In addition, you'll enjoy: Pay-for-Performance Incentives Work-Life Balance & Hybrid/Remote Work Opportunities E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Reimbursement for Adjusting Licenses and Dues Employee Referral Bonuses Employee Perks (access to vendor discount programs) We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

What you’ll do

The adjuster will investigate claims, identify exposures, and negotiate fair settlements while maintaining high-quality customer service. They are responsible for marketing business opportunities and ensuring compliance with established work standards and policies.

Requirements

Candidates must have at least 5 years of relevant claims adjusting experience and hold an Ontario adjuster's license. Proficiency in Microsoft Office and strong analytical, communication, and negotiation skills are required.

Benefits

• Pay-for-performance incentives
• Work-life balance
• Hybrid/remote work opportunities
• E-flex benefits program
• Wellness initiatives
• Registered retirement savings plan (RRSP) with 2% match
• Training
• Career development
• Employee recognition programs
• Reimbursement for adjusting licenses and dues
• Employee referral bonuses
• Employee perks

Listed skills

• Customer service · Preferred
• Microsoft Office · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Liability adjusting
• Commercial general liability
• Auto bodily injury
• Personal lines liability
• Claims investigation
• Risk assessment
• Settlement negotiation
• Customer service
• Microsoft office
• Analytical skills
• Communication
• Conflict resolution
• Time management
• Insurance licensing
• Dictation
• Claims Adjustment
• Claims Support
• Adjuster License
• Analytical Skills
• Microsoft Excel
• Business Development
• Management
• Customer Service
• Liability Insurance
• Marketing
• Interpersonal Communications
• Microsoft Outlook
• Microsoft Office
• Submittals (Construction)

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Liability Adjuster
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

More jobs from SCM Insurance Services