ScotiaMcLeod Branch Systems Administrator - Kingston, Ontario

Original job posting

The Branch Systems Administrator provides proactive and reactive technical support for branch workstations, voice communications, and multi-functioning devices. They act as a liaison between branch staff and the helpdesk to ensure technology runs at maximum efficiency.

Job details

Requisition ID: 274303 ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their complete financial picture—life, family, business, and future. Our signature Enriched Thinking® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an innovative, team-based environment that values integrity, client focus, and continuous growth. At ScotiaMcLeod, you’re not just building a career—you’re joining a firm where ideas spark, collaboration thrives, and you’re empowered to reach your full potential while making a real impact in your clients' lives. As a Branch Systems Administrator you will contribute to the effective functioning of the branch team by ensuring that all workstations, voice communications and multi-functioning devices are running effectively. You will join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. IS THIS ROLE RIGHT FOR YOU In The Role You Will Deliver proactive and reactive technical expertise with a hands-on approach, addressing issues and improvements for Branch Staff Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues Ensure all technology is running at maximum efficiency Provide basic-level training on all applications Escalate issues to internal and external providers Do You Have The Skills We would love to work with you if you have: Experience in providing IT support to end-users Excellent verbal and written communication skills Provide excellent service in a professional and respectful manner Ability to meet deadlines Knowledge of Microsoft systems: Word, Excel and PowerPoint Familiarity with various operating systems and platforms. What’s In It For You Competitive Compensation and Benefits package including annual incentive plans, time off entitlements and support, Leaves of Absence and Support, Pension Plan, Employee Share Ownership Plan, favourable employee rates for employee banking The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers An organization committed to making a difference in our communities– for you and our clients An inclusive working environment that encourages creativity, and curiosity and celebrates success Learning and Development – free access to Scotia Academy to upskill and develop your skills #SWM Location(s): Canada : Ontario : Kingston Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

What you’ll do

The Branch Systems Administrator provides proactive and reactive technical support for branch workstations, voice communications, and multi-functioning devices. They act as a liaison between branch staff and the helpdesk to ensure technology runs at maximum efficiency.

Requirements

Candidates should have experience providing IT support to end-users and possess strong verbal and written communication skills. Proficiency in Microsoft Office applications and familiarity with various operating systems are required.

Benefits

• Competitive compensation • Annual incentive plans • Time off entitlements • Leaves of absence support • Pension plan • Employee share ownership plan • Favourable employee banking rates

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT support
• Technical troubleshooting
• Communication skills
• Customer service
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Operating systems
• Hardware maintenance
• Time management

Job areas

• Technology
• Finance & Accounting
• Administrative
• Customer Service & Support