Trade Representative - Ottawa

Job summary

The Trade Representative facilitates trade instructions and responds to client inquiries via telephone, online, and chat channels. They are responsible for ensuring accurate trade execution while maintaining compliance with financial regulations and internal policies.

Job details

Requisition ID: 274352 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Virtual Channels, Wealth Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business targets and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. Reporting to the Team Lead, Client Services and Trade Centre, as a Trade Representative, you will be responsible for the effective facilitation of trade instructions and responding to on-line, telephone and chat inquiries, from current and prospective clients, as well as internal MD representatives Canada-wide. Is this role right for you? In this role, you will: Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge Be accountable for protecting the interests of MD Management and our clients by demonstrating the due care and consideration required to avoid errors associated with trade execution. Be accountable for developing and maintaining detailed knowledge relative to MD products and services, market conditions, interest rates and other financial industry news Utilize solid understanding of the financial services industry and its variety of services, investment account types and financial instruments such as mutual funds, bonds and equities Have a high level of understanding of the rules governing RRSPs, TFSAs, FHSAs and non-registered investments, along with their related tax implications to effectively manage a variety of client requests while ensuring that both the interests of the client and MD remain top priority Facilitate real time and accurate trading related to mutual funds, equities and fixed income products. Maintain and monitor outstanding inquiries and issues, ensuring that established service level standards are met and appropriate solutions are identified to address administrative errors/problems Actively identify and develop opportunities for client retention and lead generationHave a high level of comfort in working in a high-paced environment with multiple and often competing priorities Possess a dedication to ongoing learning – not only related to financial product and industry knowledge, but also other concerns that may impact our client. Have a commitment to an exceptional client experience – regularly delivering an exemplary level of service via several channels - ensuring accuracy of administration of all client transactions, monitoring of issues, and facilitating resolution of client concerns. Process all forced-sells as per overdraft policy. Actively pursue effective and efficient operations of their respective areas in accordance withScotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have: University degree in business, commerce or equivalent Front-line experience within a contact centre and/or in the financial services industry Approval as a Registered Representative with the Canadian Investment Regulatory Organization (CIRO) Life License (LLQP) or a willingness to complete within 12 months. Demonstrated knowledge of financial services rules and regulations coupled with a thorough understanding of trading policies and procedures. Bilingual English & French is considered an asset. What's in it for you? The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers. Your career matters! You will have access to career development and progression opportunities. An inclusive working environment that encourages creativity, curiosity, and celebrates success! You will get our help to save for your future and to invest in your total wellbeing through our Scotiabank benefits** such as Performance Bonus, Employee Share Ownership Program, Pension Plan Matching, Banking Benefits, and Health Benefits from day one! You will relish work-life balance, team events, and opportunities to participate in the community. #SWM Location(s): Canada : Ontario : Ottawa Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

What you’ll do

The Trade Representative facilitates trade instructions and responds to client inquiries via telephone, online, and chat channels. They are responsible for ensuring accurate trade execution while maintaining compliance with financial regulations and internal policies.

Requirements

Candidates must hold a university degree in business or commerce and possess front-line experience in a contact centre or financial services. Approval as a Registered Representative with the Canadian Investment Regulatory Organization (CIRO) is required.

Benefits

• Performance Bonus
• Employee Share Ownership Program
• Pension Plan Matching
• Banking Benefits
• Health Benefits

Listed skills

• Client Relationship Management · Preferred
• Regulatory Compliance · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Trade execution
• Financial services
• Mutual funds
• Equities
• Fixed income
• Client relationship management
• Regulatory compliance
• Contact centre operations
• Investment account types
• Risk management
• Lead generation
• Client retention
• Financial industry knowledge
• Communication
• Problem solving

Job areas

• Finance & Accounting
• Sales
• Customer Service & Support
• Management & Leadership
• Administrative

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