Customer Service Representative

Job summary

Coordinate client care by planning schedules and appropriately assigning staff to support continuity of service. Maintain client records and databases, enter client, employee, and billing information, respond to inquiries, support billing, prepare reports, and investigate service discrepancies.

Job details

SE Health is currently hiring a Customer Service Representative Position Summary Working from our Service Delivery Centre based in Kingston, this position will be responsible for the efficient and effective coordination of client care. Why join SE Health? Competitive Total Rewards So much more than a paycheque ! Enjoy comprehensive benefits, pension , flexible pay options, car-loan support, housing solutions and exclusive staff perks. Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first. Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada. Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization. Responsibilities Provide schedule planning support to health care team Appropriately schedule staff to ensure continuity of care in the provision of service delivery Update and maintain an electronic client database File and maintain client records Perform data entry of all relevant client, employee and billing information Respond to all caller inquiries with efficiency and appropriate urgency Provide support to billing activities Generate and distribute various scheduling and billing reports Investigate and follow up in errors/discrepancies in services ordered or provided. Other office administrative duties as assigned Requirements Must have a quiet confidential space to work from Must have access to the internet and a computer Intermediate data entry/keyboarding skills Experience using a PC database Intermediate reading comprehension and excellent verbal communication skills Demonstrated customer service skills and problem solving Adaptability and the ability to deal with tight deadlines An ability to work independently An ability to prioritize, multi-task and deal with competing priorities Good personal organizational skills Courses in medical administration or health care training are preferred Experience working for a community health provider is preferred Related work experience and a familiarity with community health care services is preferred Basic computer skills in MS Word and MS Excel are preferred About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com . DEIA: At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed. AI And Compensation Details We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $20.00 per hour .

What you’ll do

Coordinate client care by planning schedules and appropriately assigning staff to support continuity of service. Maintain client records and databases, enter client, employee, and billing information, respond to inquiries, support billing, prepare reports, and investigate service discrepancies.

Requirements

Candidates must have a quiet, confidential workspace, internet and computer access, intermediate data-entry skills, database experience, strong verbal communication, and customer-service and problem-solving abilities. The role also requires adaptability, independent work, organization, and the ability to prioritize and meet deadlines; medical administration or health-care training and community health experience are preferred.

Benefits

• Comprehensive Benefits
• Pension
• Flexible Pay Options
• Car-Loan Support
• Housing Solutions
• Staff Perks
• Tuition Support
• Training
• Career Pathways

Listed skills

• Customer service · Preferred
• scheduling · Preferred
• Data entry · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Time management · Preferred
• Prioritization · Preferred
• Multitasking · Preferred
• Organization · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Scheduling
• Data Entry
• Database Management
• Client Records Management
• Verbal Communication
• Problem Solving
• Adaptability
• Time Management
• Prioritization
• Multitasking
• Organization
• Billing Support
• Report Generation
• Microsoft Word
• Microsoft Excel

Job areas

• Customer Service & Support
• Healthcare
• Administrative

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