IT Helpdesk Technician

Job summary

The Help Desk Technician provides first-line technical support, manages incoming IT requests, and performs initial troubleshooting for all departments. They are also responsible for maintaining IT inventory, documenting resolutions in the ticketing system, and escalating complex issues as needed.

Job details

The Help Desk Technician provides first-line technical support, manages incoming IT requests, and performs initial troubleshooting for all departments. They are also responsible for maintaining IT inventory, documenting resolutions in the ticketing system, and escalating complex issues as needed. Candidates must have a high school diploma or GED, with post-secondary education in IT considered an asset. Proficiency in Microsoft Office 365, basic networking knowledge, and a commitment to understanding Stó:lō culture are required.

What you’ll do

The Help Desk Technician provides first-line technical support, manages incoming IT requests, and performs initial troubleshooting for all departments. They are also responsible for maintaining IT inventory, documenting resolutions in the ticketing system, and escalating complex issues as needed.

Requirements

Candidates must have a high school diploma or GED, with post-secondary education in IT considered an asset. Proficiency in Microsoft Office 365, basic networking knowledge, and a commitment to understanding Stó:lō culture are required.

Benefits

• Extended health and dental benefits
• Accrued vacation and sick time
• Pension plan with matching employer contributions
• Access to internal training programs
• Professional development
• Skill enhancement
• Casual dress code

Listed skills

• Time management · Preferred
• Customer service · Preferred
• DHCP · Preferred
• DNS · Preferred
• Troubleshooting · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Troubleshooting
• Ticketing systems
• Hardware support
• Software support
• Customer service
• Networking
• IP addressing
• DHCP
• DNS
• Remote support
• Splashtop
• Microsoft Office 365
• Time management
• Inventory management
• Cultural humility

Job areas

• Technology
• Customer Service & Support
• Administrative
• Social Services
• Government & Public Sector

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