Team Leader - Personal Lines Insurance

Job summary

Lead and support a team of more than 20 employees by communicating updates, monitoring performance and productivity, conducting reviews and one-to-one meetings, and training new hires. Maintain strong relationships with staff and branches, collaborate with management, and ensure compliance with company and insurance carrier guidelines.

Job details

Location: Concord, Ontario Full-Time Hybrid (after training, which is fully in-office, regular work days go to 3 days in office per week) Salary : Up to 115K Responsibilities • Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement. • Evaluate staff performance and prepare formal Performance Reviews. • Perform quality reviews on team members to record staff development. • Perform monthly individual team member one-to-one meetings to discuss performance, etc. • Perform Team Meetings on a regular basis to discuss changes, high-level team notes, etc. • Develop respectful and successful working relationships with our staff and branches. • Work with management on technical and administrative issues. • Ensure adherence to Ensure adherence to insurance carrier and company guidelines and procedures. • Train new hires and oversee performance and provide assistance • Overseeing 20+ employees (remote/hybrid/in-office) Requirements • Active RIBO License • Sound knowledge of the insurance industry, policies and products • 6 years of Personal Lines Insurance experience is preferred • Prior experience in a leadership role • Excellent Customer Service, Communication and Computer skills with Microsoft Office experience. • Ability to work as a team and work well under pressure • Superior organizational, verbal and written communication skills • Knowledge of Power Broker, Acturis and Applied Rating (Compu-Quote) is an asset • Must be able to work from Concord office 3 days a week Benefits • Company events • Dental care • Disability insurance • Extended health care • Life insurance • On-site gym • Paid time off • Tuition reimbursement • Vision care

What you’ll do

Lead and support a team of more than 20 employees by communicating updates, monitoring performance and productivity, conducting reviews and one-to-one meetings, and training new hires. Maintain strong relationships with staff and branches, collaborate with management, and ensure compliance with company and insurance carrier guidelines.

Requirements

An active RIBO license, sound knowledge of the insurance industry and personal lines products, and prior leadership experience are required; six years of personal lines insurance experience is preferred. The role also calls for strong customer service, communication, computer, organizational, and teamwork skills, with knowledge of Power Broker, Acturis, or Applied Rating (Compu-Quote) considered an asset.

Benefits

• Company Events
• Dental Care
• Disability Insurance
• Extended Health Care
• Life Insurance
• On-Site Gym
• Paid Time Off
• Tuition Reimbursement
• Vision Care

Listed skills

• Team Leadership · Preferred
• Staff Development · Preferred
• Training · Preferred
• Customer service · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Organization · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Performance Management
• Staff Development
• Quality Reviews
• Training
• Personal Lines Insurance
• Insurance Policies And Products
• Customer Service
• Communication
• Microsoft Office
• Organization
• Teamwork
• RIBO Licensing
• Power Broker
• Acturis
• Applied Rating (Compu-Quote)

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support