Career Opportunity

Role Title

Data and Insights Analyst, Insurance Operations

Purpose of role

The Data and Insights Analyst, Insurance Operations supports key team, departmental and organizational initiatives, while achieving business results through teamwork, and effective problem solving to deliver timely and accurate reporting and analytics.

The Insurance Operations Analyst is accountable for reporting and providing value added insights and intelligence for the business. They are responsible for preparation, delivery, and analysis of ongoing weekly, monthly, quarterly, ad hoc reporting, new initiatives, presentations, and enhancements and/or projects which includes design, development and implementation.

The role requires strong technical skills, business focus, a strategic mindset, and excellent interpersonal, facilitation and presentation skills.

Job Description Key Responsibilities

• Perform analysis/reporting to support Insurance Operations teams including call center key metrics, operational volumes, business trends, service levels, and quality.
• Define and track key performance indicators associated with existing operations and measure the impact of new initiatives. Implement and maintain measurement frameworks necessary to determine success and progress.
• Analyze data sets to uncover opportunities, new insights and recommend strategies to improve processes, practices, and departmental effectiveness.
• Develop forecasting and modeling tools to identify trends, anomalies and causes, projects impact and outcomes, and recommends proactive solutions. Provides a centralized source of business metrics for management to make informed business decisions.
• Validate the quality and integrity of data and reporting processes used in generating the reports.
• Advanced data formatting, standardization to analyze large amounts of information from different sources to gather data-driven insights and apply data visualization skills using a variety of coding, statistics and tools.
• Maintain and update existing reports, databases, presentations, reporting portal, dashboards, daily job runs, and Insurance Operations programs.
• Identify and implement opportunities to consolidate, automate and standardize reports.
• Gather requirements and facilitate fact-based decision making with stakeholders across different levels of the organization for new standardized reports and help tell the story through PowerPoint presentations.
• Respond to, follow up, and execute stakeholder requests in a timely manner and consistently communicate updates on progress or changes.
• Identify potential risk situations/ impacts and makes recommendations or escalates to leadership
• Keep current with best practices in data visualization
• Work with the Insurance Operations Analytics and Reporting team to create and maintain documentation for reporting processes. Archive reports in team drive.
• Support a positive, motivating work environment that values the people and encourages participation, creativity, learning and accountability.
• Support managers in achieving departmental service level agreements and quality targets
• Work to deadlines on a consistent basis
• Manage multiple priorities daily
• Ensure strict confidentiality is maintained where required

Key Qualifications

• Post-secondary degree or diploma in business, technology, statistics, or related field
• General knowledge of operations principles, insurance industry and fundamental statistics
• Excellent communications skills, both verbal and written (and ability to influence others with quantitative based logic)
• Ability to translate data and technical details into business terms
• Advanced data rendering, standardization, and data visualization skills. Data mining and modeling experience is an asset.
• Facilitates decision making
• Build strong business relationships with stakeholders through accurate and timely execution in support of key departmental initiatives and objectives.
• 2+ years of working experience with advanced knowledge in Excel, MS Access, and PowerPoint. VBA Macros, and coding language knowledge.
• 2+ years of working experience in an analytical or reporting role using tools such as SAS, SQL, Visual Basic, HTML, API and JSON files, data visualization tools for the purpose of data mining, staging, storing, reporting and providing business insights would be an asset.
• Thorough knowledge of database concepts and data modeling with ability to understand programming concepts.
• Incumbent would be required to complete online training courses as assigned by their leader to expand their knowledge to meet business needs
• Working knowledge of statistical analysis techniques and the ability to practically apply the theories including the ability to analyze data to determine trends
• Excellent organizational and operational decision-making skills
• Ability to plan and organize in self-directed and team environments
• Strong sense of personal accountability, teamwork, professional discretion and adaptability to changing business needs.
• Highly self-motivated and able to prioritize according to team and department objectives well.
• Effective and efficient time management, multi-tasking and prioritizing skills.
• Exceptional customer service orientation.
• Experienced in preparing and presenting to a range of different audiences including senior leadership.
• Working knowledge of the project life cycle and user acceptance testing.

Hours Of Operation

• Flexibility for periodic weekend hours and statutory holidays may also be required to support changing conditions, customer demand, and business needs.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role. Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves. Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment. Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.