Business Manager

Job summary

The Business Manager oversees all office and clerical operations, including financial controls, billing, and resident move-in/out processes. They also support the service team with scheduling, payroll, and performance management while ensuring regulatory compliance.

Job details

Full-Time Salaried 3300-57th Avenue Olds, AB T4H 1C4 The Opportunity We’re looking for a Business Manager. This role is responsible for all aspects of office and clerical duties for residents and service team members. What You’ll Do * Provide initial face to face and telephone contact with residents, visitors, service team members and community partners * Provide support to the community for all aspects of operations * Manages all A/P, A/R, billing, payments, move ins, outs, resident increases and other financial controls * Responsible for understanding policies, procedures and legislation related to regulatory compliance and standards * Support Service Team members and leaders with scheduling, performance management, payroll and understands Collective Bargaining agreement * All other duties as assigned * What You’ll Bring * Minimum of two years relevancy experience in Seniors Housing or Hospitality, preference for Certification or Diploma in Administration * Strong Communication Skills; both oral and written * Exceptional Customer Service and Conflict Resolution skills * Current CPR & First Aid Certification * Class G/Class 5 driver’s license with clear driver’s abstract (Applicable to Ontario/Alberta) * What We Offer * A safe, inclusive workplace where you’re supported and appreciated * Competitive compensation and benefits * Opportunities for leadership development and career growth * A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents * Additional Requirements * Covid-19 vaccination is mandatory * Comfort using AI and other digital platform systems and tools to support daily work * Clear Criminal Background Check, VSS and TB Test where required

What you’ll do

The Business Manager oversees all office and clerical operations, including financial controls, billing, and resident move-in/out processes. They also support the service team with scheduling, payroll, and performance management while ensuring regulatory compliance.

Requirements

Candidates must have at least two years of experience in seniors housing or hospitality and possess strong communication and customer service skills. A valid driver's license, CPR/First Aid certification, and a clear criminal background check are required.

Benefits

• Competitive compensation • Leadership development • Career growth opportunities

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• CPR · Preferred
• Regulatory Compliance · Preferred
• Accounts receivable · Preferred
• Office Administration · Preferred
• Payroll · Preferred
• Communication Skills · Preferred
• Billing · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office administration
• Accounts payable
• Accounts receivable
• Billing
• Financial controls
• Regulatory compliance
• Scheduling
• Performance management
• Payroll
• Customer service
• Conflict resolution
• Communication skills
• CPR
• First aid
• Digital platform tools
• Financial Controls
• Workplace Inclusivity
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Accounts Payable
• Accounts Receivable
• Artificial Intelligence
• Clerical Works
• Customer Service
• Collective Bargaining
• Communication
• Regulatory Compliance
• Conflict Resolution
• Performance Management
• Leadership Development
• Legislation
• Operations

Job areas

• Administrative
• Management & Leadership
• Finance & Accounting
• Healthcare
• Hospitality
• Business Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers