Concierge

Job summary

The Concierge acts as the first point of contact for guests and residents, managing reception duties and clerical tasks. They are responsible for handling inquiries, distributing mail, and providing professional support to residents and their families.

Job details

Part-Time, Hourly Seasons Ponoka, 4004 - 40 St. Close, Ponoka, AB T4J 0A3 The Opportunity We’re looking for a Concierge. This individual will act as the first point of contact for guests of the community and is responsible for providing confidential clerical and receptionist duties associated with the daily operation of the retirement residence in a safe and efficient manner in accordance with the policies and procedures of Seasons. What You’ll Do * Answers telephone, greets visitors, and receives routine inquiries in person and by phone, relaying calls and messages to the appropriate service team members * Receives incoming mail and co-ordinates distribution, and process’ outgoing mail * Provides services and interacts with residents and resident family members in a professional manner * All other duties as assigned * What You’ll Bring * Basic knowledge and understanding of office procedures * Strong Communication Skills; both oral and written * Exceptional Customer Service and Conflict Resolution skills * Strong communication skills; both oral and written * Ability to exercise tact and diplomacy in dealing with residents, service team members and guests. * What We Offer * A safe, inclusive workplace where you’re supported and appreciated * Competitive compensation and benefits * Opportunities for leadership development and career growth * A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents * Additional Requirements * Covid-19 vaccination is mandatory * Clear Criminal Background Check, VSS and TB Test where required Line 3 - Evenings: 4:00PM - 8:00PM Line 2 - Days: 8:00AM - 4:00PM Line 3 - 24 Hours Bi-Weekly Line 2 - 30 Hours Bi-Weekly

What you’ll do

The Concierge acts as the first point of contact for guests and residents, managing reception duties and clerical tasks. They are responsible for handling inquiries, distributing mail, and providing professional support to residents and their families.

Requirements

Candidates must have basic knowledge of office procedures and strong communication skills. The role requires exceptional customer service, conflict resolution abilities, and the ability to pass a criminal background check and TB test.

Benefits

• Competitive compensation • Leadership development • Career growth opportunities

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clerical duties
• Receptionist duties
• Customer service
• Conflict resolution
• Communication skills
• Office procedures
• Tact
• Diplomacy
• Telephone etiquette
• Tactfulness
• Workplace Inclusivity
• Professionalism
• Clerical Works
• Customer Service
• Communication
• Conflict Resolution
• Leadership Development
• Office Procedures

Job areas

• Customer Service & Support
• Administrative
• Healthcare
• Social Services
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges