Security Operations Center Operator (SOC)

Job summary

Act as the primary point of contact for security guards and customers after hours, managing dispatch and resource allocation. Responsible for monitoring employee check-ins and maintaining accurate database records of policies and procedures.

Job details

At our Burnaby Office, we are hiring for a Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support. What Would You Do Act as the main point of contact for all security guards and customer contact after hours Schedules all after-hour requests Dispatch appropriate mobile resources to various sites Maintain database records of all Securiguard policies and procedures Manage break relief for Securiguard sites Ensure employees are checking in every hour or as required Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress. What You Bring Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations. Experience in a Security Operations Centre (SOC), dispatch, control centre, or monitoring environment is required. Valid BC Security Worker Licence. Strong written and verbal English communication skills. Ability to work independently with good judgment, situational awareness, and attention to detail. Solid problem-solving and decision-making skills, especially during urgent or time-sensitive situations. Comfortable using computers, Microsoft Office (Word, Excel, Outlook), and data entry tools. Ability to type 40+ WPM accurately. What's In It For You Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps. Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate. Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed. Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow. Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe. Who We Are At Securiguard we believe in living and acting by our values: R.E.A.C.H. Respect Empathy Accountability Courtesy & Honesty We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada. Apply today ! Salary: $22.50 - $24.00 per hour

What you’ll do

Act as the primary point of contact for security guards and customers after hours, managing dispatch and resource allocation. Responsible for monitoring employee check-ins and maintaining accurate database records of policies and procedures.

Requirements

Requires a minimum of 2 years of security operations or dispatch experience and a valid BC Security Worker Licence. Candidates must possess strong English communication skills and proficiency in Microsoft Office with a typing speed of 40+ WPM.

Benefits

• Fun Events • Collaborative Culture • Training & Growth Opportunities • Mentorship • Workshops

Listed skills

• Problem solving · Preferred
• Decision Making · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Operations
• Dispatching
• Incident Response
• Communication Skills
• Problem Solving
• Decision Making
• Microsoft Office
• Data Entry
• Typing
• Situational Awareness

Job areas

• Security & Safety
• Customer Service & Support
• Logistics
• Administrative