Alarm Monitoring Operators

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets We are currently recruiting an emergency dispatcher for our afternoon and midnight shifts in our Mississauga monitoring station. The successful candidate will professionally represent Sonitrol in all forms of contact with clients, police, and fire agencies. The ideal candidate must have experience in a call center environment, with excellent customer service skills. She/he adjusts well to a fast-paced environment where, energy, enthusiasm, multi-tasking, and professionalism are required. We are looking to hire a candidate that is fully fluent in English, both oral and written. The candidate must work independently and have a very good attention to detail. She/he must have strong communication skills and be familiar with shift work. As we are a 24 hour, 365 days a year environment, working weekends and holidays are part of your position with us, as is assisting to covering other shifts during vacation and for sick calls. This is an in-office position. Please apply by June 23rd

The operator will act as an emergency dispatcher, professionally representing the company when contacting clients, police, and fire agencies. They are responsible for monitoring alarms and managing communications in a fast-paced environment.

Candidates must have call center experience, excellent customer service skills, and full fluency in English. Ability to work shift work, including weekends and holidays, is required.

Identified from the job description. Confirm important requirements above.

• Call Center Operations
• Customer Service
• Multi-tasking
• English Fluency
• Attention To Detail
• Communication Skills
• Emergency Dispatching
• Professionalism

Minimum experience

2+ years