Operations Supervisor

Job summary

Oversee scheduling, time-off requests, shift coverage, and day-to-day security operations across Toronto and the Greater Toronto Area, while serving as a contact for clients and employees. Support and develop the security team, monitor policy compliance, handle commendations and disciplinary matters with Human Resources, and manage operational tasks such as company vehicle use and expenses.

Job details

Security Guard Group, a leading provider of security services to clients with complex needs, is offering an exciting career opportunity for a motivated individual to join our team as an Operations Supervisor. This role will allow you to develop essential skills for future career growth, while our industry-leading training programs will enhance your professional development and open potential avenues in law enforcement and beyond. Reporting to the Director of Operations, the Operations Supervisor will play a key role in managing the day-to-day operations within Toronto and the Greater Toronto Area. Responsibilities include: Scheduling and Administration: Oversee employee scheduling, manage time-off requests, and ensure all shifts are covered efficiently. Client and Employee Communication: Serve as a primary point of contact, addressing concerns and inquiries from both clients and employees. Compliance and Discipline: Monitor compliance with company policies and procedures; handle commendations and disciplinary actions as necessary in tandem with the Human Resources Department. Operational Support: Operate company vehicles, manage expense accounts, and perform other tasks as required. Team Leadership: Mentor, train and support the security team, promoting a positive work environment and ensuring team success. Requirements Basic Qualification: Valid Ontario Security Guard License, Valid CPR/First Aid from a WSIB approved agency. Performance Record: No written warnings, formal complaints, or disciplinary actions within the last 36 months at their previous employer. Transportation: Must own a vehicle and hold a Class G Driving License; candidates must be over 25 years old for insurance purposes. Technical Proficiency: Familiarity with technology and cloud-based software, including Windows operating systems, Google Workspace, and Android smartphones. Communication Skills: Strong verbal and written communication skills with excellent grammar, spelling, proofreading, and composition abilities. Organizational Skills: Ability to establish priorities and manage multiple responsibilities in a high-demand work environment. Teamwork and Independence: Capable of working independently as well as part of a team, handling confidential and sensitive matters professionally. Availability: No restrictions on availability and must maintain an open availability status for his/her employment with the company. Ability and willingness to travel to London, ON's Head Office on bi-weekly basis to participate in staff meetings when necessary.

What you’ll do

Oversee scheduling, time-off requests, shift coverage, and day-to-day security operations across Toronto and the Greater Toronto Area, while serving as a contact for clients and employees. Support and develop the security team, monitor policy compliance, handle commendations and disciplinary matters with Human Resources, and manage operational tasks such as company vehicle use and expenses.

Requirements

Applicants must hold a valid Ontario Security Guard License, current CPR/First Aid certification from a WSIB-approved agency, a Class G driving license, and their own vehicle; they must also be over 25 and have no written warnings, formal complaints, or disciplinary actions in the previous 36 months. The role requires strong communication and organizational skills, technology proficiency, open availability, the ability to work independently and with a team, and willingness to travel to the London head office for biweekly meetings when necessary.

Listed skills

• Employee scheduling · Preferred
• written communication · Preferred
• Training · Preferred
• Google Workspace · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee Scheduling
• Administrative Coordination
• Client Communication
• Employee Communication
• Policy Compliance
• Disciplinary Management
• Team Leadership
• Mentoring
• Training
• Prioritization
• Multitasking
• Confidentiality
• Written Communication
• Google Workspace
• Windows Operating Systems
• Android Smartphones

Job areas

• Security & Safety
• Management & Leadership
• Administrative

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