Customer Accounts Supervisor

Job summary

Coordinate, assign, and review work across teams; establish schedules and procedures; and verify the accuracy of work. Train staff, conduct performance reviews, recruit and hire employees, prepare reports, and resolve work problems while recommending improvements to productivity and quality.

Job details

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Co-ordinate activities with other work units or departments Establish work schedules and procedures Examine and verify the accuracy of work Identify workers’ training needs Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Train staff/workers in job duties, safety procedures and company policies Conduct performance reviews Recruit and hire staff Co-ordinate, assign and review work Experience and specialization Computer and technology knowledge MS Office Additional information Security and safety Basic security clearance Bondable Work conditions and physical capabilities Attention to detail Fast-paced environment Large workload Tight deadlines Work under pressure Personal suitability Accurate Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Organized Reliability Team player

What you’ll do

Coordinate, assign, and review work across teams; establish schedules and procedures; and verify the accuracy of work. Train staff, conduct performance reviews, recruit and hire employees, prepare reports, and resolve work problems while recommending improvements to productivity and quality.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a program lasting 3 months to less than 1 year, or equivalent experience, and 7 months to less than 1 year of experience. Applicants should know MS Office and demonstrate accuracy, dependability, communication, judgment, organization, reliability, and teamwork; basic security clearance and bondability are also specified.

Listed skills

• Recruitment · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Quality Improvement · Preferred
• MS-Office · Preferred
• Communication · Preferred
• report preparation · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Work Coordination
• Scheduling
• Work Verification
• Training Needs Assessment
• Report Preparation
• Problem Solving
• Technical Advice
• Productivity Improvement
• Quality Improvement
• Staff Training
• Performance Reviews
• Recruitment
• Work Assignment
• MS Office
• Communication
• Organization

Job areas

• Management & Leadership
• Security & Safety
• Customer Service & Support

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