National Account Manager - Foodservice & Industrial

Purpose Reporting to the Sales Director, the National Account Manager is a driven and relationship-focused sales leader charged with managing and growing our Food Service and Industrial segment. This role is responsible for managing key customer relationships, driving profitable growth, and serving as the primary liaison between customers and our internal teams. The ideal candidate combines commercial acumen with a deep understanding of food manufacturing, customer operations, and supply chain dynamics. Key Responsibilities * Manage and grow a portfolio of Food Service and Industrial accounts, ensuring high levels of customer satisfaction and retention * Maintain strong relationships and manage revenue performance. Lead monthly business reviews and contract compliance. * Serve as the primary point of contact for assigned customers, coordinating all commercial and operational activities including promotional calendar and shelf-life improvements * Partner with customers to understand their business needs, menu or product development goals, and operational challenges * Identify and execute opportunities for volume growth, product expansion, and long-term partnerships * Develop and monitor monthly and annual forecasts and growth plans to drive forecast accuracy and ensure consistent service levels * Own price inputs into the Company ERP system * Control trade spend and analyze promotional effectiveness * Develop annual customer business plans utilizing data-driven strategies and tactics to create win-win partnerships * Lead pricing discussions, contract negotiations, and annual business reviews * Collaborate cross-functionally with Operations, R&D, Quality, and Supply Chain to deliver customer solutions on time and to specification * Support new product development initiatives by gathering customer insights and coordinating commercialization efforts * Perform regular sales analyses and develop action plans to optimize account performance aligned with annual business objectives * Track account performance against targets and provide regular reporting and insights to leadership * Monitor market trends, competitor activity, and customer feedback to support strategic planning * Prepare effective and professional sales reports and presentations Qualifications * Bachelor’s degree in Business, Food Science, or a related field (or equivalent experience) * 5 – 7 years of account management or sales experience within food manufacturing, food service, ingredients * Proven track record of driving new business growth within foodservice (Quick Service Restaurant, Casual Dining and Hospitality) is required * Experience working with foodservice distributors and brokers * Proven ability to manage multiple accounts and priorities in a fast-paced environment * Excellent communication, negotiation, and relationship-building skills * Data-driven mindset with comfort analyzing sales, margins, and forecasts * Ability to build long-term relationships while maintaining a results-driven growth mindset * Ability to listen, understand customer needs & develop creative solutions that drives growth * Excellent systems knowledge to include Microsoft Word, Outlook, Excel, and PowerPoint

The National Account Manager is responsible for managing and growing a portfolio of Food Service and Industrial accounts to drive profitable growth. This role serves as the primary liaison between customers and internal teams, overseeing contract compliance, pricing, and promotional effectiveness.

Candidates must have a bachelor's degree and 5–7 years of account management or sales experience within the food manufacturing or foodservice industry. A proven track record of driving new business growth and strong negotiation skills are required.

• Account ManagementPreferred
• Data analysisPreferred
• Product DevelopmentPreferred
• Relationship BuildingPreferred
• Contract NegotiationPreferred
• Cross-Functional CollaborationPreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Leadership
• Foodservice Industry
• Contract Negotiation
• Revenue Performance
• Business Forecasting
• Trade Spend Management
• Relationship Building
• Strategic Planning
• Data Analysis
• Supply Chain Dynamics
• Product Development
• Commercial Acumen
• Cross-functional Collaboration
• Pricing Strategy
• Customer Retention
• Promotional Effectiveness
• Sales Analysis
• Food Science
• Supply Chain
• Growth Mindedness
• Business Objectives
• Shelf Life
• Food Manufacturing
• Contract Compliance
• Microsoft Word
• Microsoft Excel
• Customer Service
• Commercialization
• Communication
• Food Services
• Sales
• Forecasting
• Leadership
• Market Trend
• Microsoft Outlook
• Negotiation
• New Product Development
• Operations
• Microsoft PowerPoint
• Presentations
• Profitable Growth
• Restaurant Operation
• Coordinating
• Competitive Analysis

• Sales
• Food & Beverage
• Management & Leadership
• Manufacturing
• Logistics
• Industrial Account Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week