Bilingual Client Services & Office Assistant

Richmond, BC
On-site
Posted Oct 9, 2026
1 position

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Employment type: Part-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 20 hours per week

Job summary

The role involves responding to service inquiries in English and a second language while maintaining accurate records for seniors and their families. Additionally, the assistant will provide reception coverage and support general office administrative tasks.

Job details

Hours: Approximately 20 hours per week; schedule to be confirmed Languages: English and [Mandarin, Cantonese, Punjabi, or Farsi] Senior Helpers Richmond is seeking a friendly, organized bilingual team member to help seniors and their families connect with our services and support daily office operations. Responsibilities * Respond to service inquiries in English and the selected language. * Collect initial inquiry details and maintain accurate records. * Follow up with families and communicate next steps. * Provide reception coverage, answer calls, and assist with office administration. * Review translated materials for clarity and accuracy, and flag corrections. Qualifications * Strong spoken and written English and proficiency in the selected language. * Clear, compassionate communication with seniors and families. * Good organization, attention to detail, and basic computer skills. * Customer service, reception, or administrative experience preferred. Training will be provided on our services, intake procedures, and approved materials.

What you’ll do

Requirements

Candidates must be fluent in English and one of the specified languages, with strong organizational and communication skills. Previous experience in customer service, reception, or administrative roles is preferred.