Service Coordinator

Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry. What does that mean for you? You’re not just joining a company - you’re joining a growing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade. NEX Industrial Supplies Inc, part of the Sentinel group is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs. Key Responsibilities Service Call Management * Answer and manage incoming calls with prompt, professional support * Create and process new service requests * Review and approve service calls submitted through the mobile system * Forward service requests received via email for processing * Monitor open service calls and ensure timely updates Portal & System Management * Update customer portals with accurate service details and required documentation * Maintain internal systems with current and accurate service information Data Entry & Record Keeping * Complete timely and accurate data entry for service calls, invoices, and purchase orders * Maintain up‑to‑date service records and work order statuses * Regularly audit records to ensure accuracy and completeness Purchase Order Follow‑Up * Track outstanding purchase orders and follow up with vendors * Confirm materials and services have been received * Communicate PO updates to the appropriate team members Customer & Vendor Communication * Provide professional phone and email support * Offer service updates, answer questions, and resolve concerns * Ensure a high level of customer satisfaction through proactive communication Additional Support * Assist with administrative and operational tasks as needed * Maintain organized and accurate documentation to support efficient operations Skills & Qualifications * Strong organizational skills with the ability to prioritize effectively * Excellent verbal and written communication skills * Professional phone etiquette and customer service experience * Proficiency with customer portals, data entry, and service management systems * High attention to detail and accuracy * Ability to work efficiently in a fast‑paced environment Compensation $45,000 – $55,000 annually

The Service Coordinator manages the scheduling and dispatching of technicians for service calls, preventive maintenance, and emergency repairs. They serve as the primary point of contact for customers and maintain all service documentation and work orders.

Candidates must possess strong organizational and communication skills with experience in professional phone etiquette and customer service. Proficiency in data entry and service management systems is required to operate in a fast-paced environment.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Organizational Skills
• Verbal Communication
• Written Communication
• Phone Etiquette
• Customer Service
• Data Entry
• Service Management Systems
• Attention To Detail
• Scheduling
• Dispatching
• Prioritization

• Logistics
• Customer Service & Support
• Administrative
• Trades
• Construction

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week