Quality Agent

Job summary

Maintain store cleanliness and organization by following cleaning timelines and checklists, organizing supplies and products, and upholding visual and merchandising standards. Support backstage safety and cleanliness, store events and animations, product replenishment, and adherence to loss prevention standards.

Job details

Quality Agent: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 featuring nearly 300 brands. Sephora offers beauty products including cosmetics, skincare, body, fragrance and haircare. Sephora opened its first Canadian store in Toronto in 2004. Sephora currently operates over 360 stores across North America and in 33 countries worldwide. You’ll love working here… As the Quality Agent, you will support the cleanliness and upkeep of the store in partnership with the store team. This individual is the key to deliver a great client experience, through visual pride and cleanliness of our sales floor, backstage and washrooms. Overall responsibility includes but not limited to: Quality Tasks: Maintain and execute quality cleaning timelines. Complete tasks and daily checklist. Organize stock, supplies, testers and samples. Store Visual Pride: Maintain Sephora’s visual and merchandising standards at all times. Maintain standards of cleanliness and organization within assigned zones. Assist in maintaining standards of safety and cleanliness of backstage: stock room, lockers, kitchen, bathrooms, etc. Assist in the maintenance of store’s animation and events. Product Quantity, replenishment of the stage - PQ brands are adhering to Loss Prevention Standards We’d love to hear from you if… You have experience in the retail or service industry. You have excellent verbal/written communications skills. You have a flexible work schedule: able to work during days, nights, and weekends. While at Sephora, you’ll enjoy… The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with. The product. Employees enjoy a product discount and receive free product various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!) The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.

What you’ll do

Maintain store cleanliness and organization by following cleaning timelines and checklists, organizing supplies and products, and upholding visual and merchandising standards. Support backstage safety and cleanliness, store events and animations, product replenishment, and adherence to loss prevention standards.

Requirements

Experience in retail or the service industry and strong verbal and written communication skills are requested. Candidates must have a flexible schedule and be able to work days, nights, and weekends.

Benefits

• Employee Product Discount
• Free Products
• Training
• Personalized Career Planning

Listed skills

• written communication · Preferred
• Organization · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Stock Replenishment · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cleaning
• Store Upkeep
• Organization
• Visual Merchandising
• Attention To Detail
• Safety And Cleanliness
• Stock Replenishment
• Loss Prevention Standards
• Verbal Communication
• Written Communication
• Flexibility
• Client Experience
• Product Knowledge
• Animations
• Cleanliness
• Sales
• Loss Prevention
• Merchandising
• Service Industries
• Writing

Job areas

• Retail
• Customer Service & Support
• Quality Assurance Agent
• Loss Prevention / Asset Protection Specialist
• Security Guards
• Retail Loss Prevention Specialists
• Protective Service Workers, All Other

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