Stage Experience Lead - Full Time

Job summary

The Stage Experience Lead oversees all sales floor departments to ensure the team executes the company's selling model and provides outstanding client service. They are also responsible for coaching staff, managing in-store events, and supporting the implementation of client interactive technology.

Job details

Job ID: 292780 Store Name/Number: BC-Nanaimo (0854) Address: 6631 Island Highway North #40, Nanaimo, BC V9T 4T7, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients. Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology. Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs. Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports. Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. We’d love to hear from you if… You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience. You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner. You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service. Meaningful Rewards The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications. Read more

What you’ll do

The Stage Experience Lead oversees all sales floor departments to ensure the team executes the company's selling model and provides outstanding client service. They are also responsible for coaching staff, managing in-store events, and supporting the implementation of client interactive technology.

Requirements

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong verbal and written communication skills, along with the ability to attract and develop talented store leaders, are required.

Benefits

• Performance-based bonus
• Competitive benefits program
• Learning and development initiatives

Listed skills

• Customer service · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Business analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales floor management
• Client service
• Team leadership
• Performance coaching
• Event management
• Communication skills
• Business analysis
• Training and development
• Client interactive technology
• Sales model execution
• Influencing Skills
• Artificial Intelligence
• Performance Management
• Event Management
• Sales
• Selling Techniques
• Innovation
• Writing

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Experience Leader
• Sales Lead
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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