Field Operations Support Assistant

Job summary

Provides administrative and clerical support to funeral home operations, including preparing required documents, processing payments and contracts, managing inventory, and coordinating orders. Greets and assists families and other customers with empathy, responds to inquiries, and communicates their needs to appropriate staff.

Job details

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Prepares death certificates, prayer cards and related documents Completes required permits and or certificates Prepares and processes Veteran’s Paperwork Prepares marker monument placement paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Prepares and distributes daily schedules, reports, and documents Receives and processes payments and contracts Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers Orders office supplies Oversees the processing of installation orders to grounds and maintenance departments Processes accounts payable transactions Assists with the preparation of obituaries Assists Location Management, Sales, Family Service Counselors and payroll as needed Acts as backup to Receptionist Greets family members and friends Communicates client family’s needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education High School or equivalent Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality Postal Code: R3T 5Y4 Category (Portal Searching): Administration and Clerical Job Location: CA-MB - Winnipeg

What you’ll do

Provides administrative and clerical support to funeral home operations, including preparing required documents, processing payments and contracts, managing inventory, and coordinating orders. Greets and assists families and other customers with empathy, responds to inquiries, and communicates their needs to appropriate staff.

Requirements

Requires a high school education or equivalent and 1–2 years of office clerical or customer service experience in a customer-focused, fast-paced professional environment. Candidates should have working knowledge of office equipment, basic mathematics, preferred Microsoft Office experience, strong communication and organizational skills, attention to detail, compassion, integrity, and the ability to maintain confidentiality.

Listed skills

• Customer service · Preferred
• document preparation · Preferred
• written communication · Preferred
• Inventory Control · Preferred
• Organization · Preferred
• Regulatory Compliance · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Clerical Support
• Customer Service
• Document Preparation
• Regulatory Compliance
• Payment Processing
• Contract Processing
• Inventory Control
• Accounts Payable
• Microsoft Office
• Written Communication
• Verbal Communication
• Organization
• Attention to Detail
• Confidentiality
• Empathy
• Communication
• Management
• Detail Oriented
• Organizational Skills
• Sales
• Office Supply Management
• Office Equipment
• Clerical Works
• Compassion
• Customer Inquiries
• Death Certificates
• General Mathematics
• Calculators
• Accounts Payable Processing

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Field Operations Support Assistant
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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