Professional Sales - Inside Sales

Job summary

The Family Service Counselor is responsible for generating revenue by selling cemetery and pre-need arrangements while serving client families with empathy. They act as the primary contact for families, managing lead generation, networking, and collaborating with funeral directors to ensure seamless service.

Job details

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education 1-2 years of college or an equivalent of education and experience Experience 1-2 years of customer service or sales industry experience preferred Licenses Valid driver’s license with an acceptable driving record Knowledge, Skills and Abilities Ability to work a number of evenings and or weekends every month Ability to drive as-needed Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Postal Code: T6E 6L1 Category (Portal Searching): Sales Job Location: CA-AB - Edmonton

What you’ll do

The Family Service Counselor is responsible for generating revenue by selling cemetery and pre-need arrangements while serving client families with empathy. They act as the primary contact for families, managing lead generation, networking, and collaborating with funeral directors to ensure seamless service.

Requirements

Candidates should have 1-2 years of experience in sales or customer service and at least 1-2 years of college education. A valid driver's license and the ability to work flexible hours, including evenings and weekends, are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Lead Generation
• Sales
• Customer Service
• Relationship Building
• Networking
• Communication
• Empathy
• Presentation Skills
• Time Management
• Problem Solving
• Computer Literacy
• Good Driving Record
• Professionalism
• Sales Prospecting
• Valid Driver's License
• Planning
• Personalized Service
• Selling Techniques
• Presentations
• Teamwork
• Detail Oriented
• Honesty

Job areas

• Sales
• Customer Service & Support
• Inside Sales Professional
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel