Sales Professional - Inside Sales

Job summary

The Family Service Counselor is responsible for generating leads, networking, and serving client families by making cemetery arrangements. They act as the primary contact for families, providing personalized service and ensuring high-quality support throughout the sales process.

Job details

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referral Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education 1-2 years of college or an equivalent of education and experience Experience 1-2 years of customer service or sales industry experience preferred Licenses Valid driver’s license with an acceptable driving record Knowledge, Skills and Abilities Must be able to pass the Company’s internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills Compensation Hourly rate of $18.25 is a piece of the compensation structure Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. Benefits include - Medical, Dental, AD&D Insurance and more RRSP Matching and Deferred Profit Sharing company programs 3 weeks of vacation Consideration for moving expenses and/or a relocation allowance #SCI Postal Code: V5J 1A4 Category (Portal Searching): Sales Job Location: CA-BC - Burnaby

What you’ll do

The Family Service Counselor is responsible for generating leads, networking, and serving client families by making cemetery arrangements. They act as the primary contact for families, providing personalized service and ensuring high-quality support throughout the sales process.

Requirements

Candidates should have 1-2 years of college education or equivalent experience, along with 1-2 years in customer service or sales. A valid driver's license and the ability to work flexible hours, including evenings and weekends, are required.

Benefits

• Medical insurance
• Dental insurance
• AD&D insurance
• RRSP matching
• Deferred profit sharing
• Vacation
• Relocation allowance

Listed skills

• Sales · Preferred
• Customer service · Preferred
• Relationship Building · Preferred
• Communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Lead generation
• Sales
• Customer service
• Networking
• Relationship building
• Presentation skills
• Communication
• Empathy
• Time management
• Computer literacy
• Building Trust
• Insurance License
• Good Driving Record
• Professionalism
• Sales Prospecting
• Valid Driver's License
• Planning
• Customer Service
• Personalized Service
• Selling Techniques
• Lead Generation
• Presentations
• Teamwork
• Detail Oriented
• Honesty

Job areas

• Sales
• Customer Service & Support
• Inside Sales Professional
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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