Investor Services Administrator

Job summary

The Investor Services Administrator is responsible for processing investor transactions, maintaining accurate records, and preparing investor communications. They also provide operational support by responding to inquiries from clients, dealers, and fund managers while adhering to internal controls.

Job details

About Us SGGG Fund Services is Canada’s largest independent administrator of alternative funds with over $120 billion (CAD) under administration. Using Diamond, our proprietary fund administration software, SGGG-FSI’s over 400 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United States, and India. Our vision is to be the first choice for fund administration. We have repeatedly earned Top Hedge Fund Administrator at the Canadian Hedge Fund Awards, and have been named to several national Great Place to Work lists. Office Location & Hybrid Model Our office is in downtown Toronto, a 5-minute walk from Union Station. We embrace a flexible hybrid work model, with teams in 2 times per month. About The Role We are seeking a motivated and detail-oriented Investor Services Administrator to join our Investor Services team. This entry-level role is responsible for providing back-office administration and operational support to investment fund managers by processing investor transactions, preparing investor communications, maintaining records, and responding to inquiries from clients and financial institutions. The successful candidate will have strong communication skills, a customer-focused mindset, proficiency in Microsoft Excel, and a genuine interest in financial services and investments. They will thrive in a collaborative environment, demonstrate attention to detail, and be eager to learn and grow within the organization. What You’ll Do Process investor transaction packages using proprietary administration software. Communicate Fundserv and manual settlement amounts to fund managers and internal departments. Prepare investor statements and trade confirmations within established service standards. Respond to dealer service inquiries and resolve issues within department turnaround targets. Respond to fund manager inquiries promptly and professionally, meeting same-day response expectations where applicable. Process non-financial investor account updates and maintenance requests. Produce and prepare standard reports for clients, dealers, and internal stakeholders. Maintain accurate records and documentation of transactions and communications. Support operational efficiency through adherence to internal controls and procedures. Assist with special projects and perform other duties as assigned by management. What You’ll Bring Must-Haves / Required Completed post-secondary education in any field OR one year of professional experience in financial services OR equivalent transferable work experience. Intermediate to advanced Microsoft Excel skills, including sorting, formulas, and data management functions. Strong written and verbal communication skills. Ability to perform basic mathematical calculations, including percentages, averages, and simple financial calculations. Strong attention to detail and commitment to accuracy. Excellent organizational and time management skills. Customer service mindset with the ability to professionally manage inquiries and requests. Ability to work independently and collaboratively within a team environment. Willingness to learn and adapt in a fast-paced environment. Nice-to-Haves / Assets Previous experience in financial services, investments, banking, fund administration, or customer service. Familiarity with Fundserv processes or investment products. Knowledge of investment funds or financial markets. Experience working with Microsoft Office applications beyond Excel. Interest in building a career within the financial services industry. You Should Embody: Integrity: Demonstrates accountability, transparency, and sound judgment Leadership: Takes initiative and ownership of responsibilities Focus: Effectively manages time and delivers high-quality work under deadlines Passion: Shows commitment to continuous learning and process improvement Teamwork: Collaborates effectively with colleagues and stakeholders What We Offer This position offers a salary range of $55,000-$60,000, with a discretionary bonus. An award-winning open-door culture with a collaborative & inclusive team Committed to flexible work arrangements, with heavily weighted remote work Comprehensive medical, dental and vision coverage + Lifestyle and/or Health Spending Accounts RRSP Matching that increases with tenure Parental Leave top up program Team connection through quarterly team lunches, bi-annual companywide events, sport and charity initiatives Support for professional learning and development Milestone recognition program Application Information Number of positions:1 This is a new headcount, and we are actively recruiting for it. We use AI-enabled tools to sort applications based on job-related criteria. A human decides who moves forward. Some AI proctored tests may also be scored with AI; Trained staff review the scores before any decision is made. IDEA & Accommodations (AODA) SGGG-FSI supports a workplace that respects inclusion, diversity, equity and accessibility (IDEA). We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values. SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment Process Online Assessment: Shortlisted candidates may need to complete a role‑based assessment. HR Screening: Virtual screening interview with our HR team. Manager Interview: Role‑specific interview held either virtually or in person. Decision: Decision communicated and updates provided at each stage.

What you’ll do

The Investor Services Administrator is responsible for processing investor transactions, maintaining accurate records, and preparing investor communications. They also provide operational support by responding to inquiries from clients, dealers, and fund managers while adhering to internal controls.

Requirements

Candidates must have completed post-secondary education or possess one year of professional experience in financial services. Proficiency in Microsoft Excel and strong communication skills are essential for this role.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Lifestyle spending account • Health spending account • RRSP matching • Parental leave top up program • Professional learning and development support • Milestone recognition program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft Excel
• Data management
• Communication
• Customer service
• Time management
• Organizational skills
• Attention to detail
• Financial calculations
• Fund administration
• Record keeping
• Problem solving
• Analytical skills
• Product Knowledge
• Hybrid Model
• Continuous Development
• Operational Efficiency
• Office Administration
• Trade Confirmations
• Accountability
• Financial Calculations
• Willingness To Learn
• Service Standards
• Artificial Intelligence
• Financial Institution
• Internal Controls
• Investments
• Customer Service
• Data Management
• Equities
• Financial Services
• Financial Market
• Settlement
• Fund Administration
• Investment Management
• General Mathematics
• Leadership
• Hedge Funds
• Microsoft Office
• Proactivity
• Sorting
• Time Management
• Verbal Communication Skills
• Process Improvement
• Teamwork
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Investor Services Manager
• Investment Fund Manager
• Financial and Investment Advisers
• Investment Fund Managers
• Financial Managers