Customer Program Manager

Job summary

Manage complex telecom programs including scope, schedule, and budget while coordinating laboratory and site entry/exit activities. Direct assigned project managers and oversee execution to ensure customer satisfaction and delivery.

Job details

Job Description & Skill Requirements: Customer PM Experience managing complex programs - scope, schedule, budget Co-ordination for Telecom lab operations Strong communication skills and experience working with Telco customers PMP certified Required Experience Program Management for Telecom Delivery and Care programs - at least 3 years’ experience in this role · Create and maintain program and project schedules · Track program and project issues through resolution using an Action Item Register · Coordinate OEM laboratory entry and exit activities · Coordinate customer laboratory entry and exit activities · Coordinate FOA site entry and exit activities · Coordinate production site entry and exit activities · Manage project and program scope · Manage project and program budgets and costs · Direct Project Managers assigned to the program and oversee project execution activities Skillset PMP Certified Strong team handling skills and able to work with cross cultural and multi-geography teams Detail oriented approach to tracking timelines and follow ups closely Able to work with Telco customers and ensure delivery with customer delight Ability to manage multi-vendor ecosystem and handle dependencies without schedule impact Strong reporting skills to customer and to management

What you’ll do

Manage complex telecom programs including scope, schedule, and budget while coordinating laboratory and site entry/exit activities. Direct assigned project managers and oversee execution to ensure customer satisfaction and delivery.

Requirements

Requires at least 3 years of experience in Telecom Delivery and Care program management and a PMP certification. Must possess strong communication skills and the ability to manage multi-vendor ecosystems and cross-cultural teams.

Listed skills

• Budget · Preferred
• Production · Preferred
• Detail-oriented · Preferred
• Teams · Preferred
• Execution · Preferred
• management · Preferred
• Communication · Preferred
• Reporting · Preferred
• Communication Skills · Preferred
• Strong communication skills · Preferred
• Strong Communication · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Management
• Telecom Lab Operations
• Budget Management
• Scope Management
• Schedule Management
• PMP Certification
• Stakeholder Communication
• Vendor Management
• Project Execution
• Reporting
• Cross-cultural Team Leadership
• Issue Tracking

Job areas

• Management & Leadership
• Technology
• Engineering
• Customer Service & Support
• Consulting