Assistant Manager - Hospitality - #829

Job summary

The Assistant Manager oversees daily store operations, including customer service standards, inventory management, and staff supervision in the Store Manager's absence. They are responsible for ensuring compliance with company policies, handling customer concerns, and managing profit-related processes like stock audits and retail waste.

Job details

Additional $1.50/hr. for working 10pm-6am OVERVIEW Are you the type of person who gets your kickz from making someone’s day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?! If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality! In this role, you’ll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores! Looking for leadership experience? You got it! You’ll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager’s absence. But don’t worry-- all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts! RESPONSIBILITIES (other duties may be assigned) Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam Have a say in who works, and when Handle customer questions, complaints and concerns Keep an eye on work fam compliance with Sheetz policies, procedures and programs Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met Check in on end-of-day tasks to make sure they aren’t skipped Keep the shelves packed via proper placement, pricing and re-filling of merchandise Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste QUALIFICATIONS Education High School Diploma or GED required. Two-year degree in a business related field preferred. Successful completion of certification testing as needed. Experience One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred. Licenses/Certifications ServeSafe Any other legally required certification ACCOMMODATIONS Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

What you’ll do

The Assistant Manager oversees daily store operations, including customer service standards, inventory management, and staff supervision in the Store Manager's absence. They are responsible for ensuring compliance with company policies, handling customer concerns, and managing profit-related processes like stock audits and retail waste.

Requirements

Candidates must have a High School Diploma or GED, with a two-year business degree preferred. At least one year of supervisory experience in a retail, restaurant, or convenience setting is preferred, along with necessary certifications like ServeSafe.

Benefits

• Quarterly employee bonuses • Paid time off • Paid parental leave • 401k matching • Employee stock ownership • Professional development • Tuition reimbursement • Medical coverage • Vision coverage • Dental coverage • Snack discounts

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Training · Preferred
• Quality assurance · Preferred
• Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Leadership
• Inventory management
• Performance management
• Recruitment
• Training
• Profit management
• Conflict resolution
• Compliance monitoring
• Retail operations
• Staff scheduling
• Quality assurance
• ServSafe Certification
• Auditing
• Management
• Cleanliness
• Customer Service
• Performance Management
• Sales
• Merchandising
• Operations
• Restaurant Operation
• Safety Assurance

Job areas

• Hospitality
• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Assistant Manager
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers