CMHC, Crisis Support Worker

Job summary

The Crisis Support Worker provides immediate mental health support, conducts risk assessments, and develops safety plans for individuals in acute distress. They also coordinate referrals with community agencies and maintain accurate documentation to ensure continuity of care.

Job details

About the Role: The CMHC, Crisis Support Worker plays a critical role in providing immediate and compassionate mental health support to individuals experiencing acute psychological distress or crisis situations. This position involves assessing client needs rapidly, developing safety plans, and connecting individuals with appropriate resources to stabilize their condition. The role requires collaboration with multidisciplinary teams to ensure continuity of care and effective crisis intervention. The Crisis Support Worker acts as a vital link between clients and community services, advocating for client needs while maintaining confidentiality and professional boundaries. Ultimately, this position aims to reduce the risk of harm, promote recovery, and support clients in navigating complex mental health challenges within the Canadian healthcare system. Minimum Qualifications: * Completion of a recognized diploma or degree in Mental Health, Social Work, Psychology, or a related field. * Certification as a Canadian Mental Health Counselor (CMHC) or equivalent credential. * Experience working in crisis intervention or mental health support roles, preferably within a healthcare or community service setting. * Strong knowledge of mental health disorders, crisis management techniques, and relevant legislation in Canada. * Ability to work flexible hours, including evenings, nights, weekends, and on-call shifts. Preferred Qualifications: * Additional training or certification in suicide prevention, trauma-informed care, or substance use counseling. * Experience working with diverse populations, including Indigenous communities and culturally diverse groups. * Familiarity with electronic health record (EHR) systems and data management software. * Bilingual proficiency in English and French or other languages commonly spoken in Canada. * Previous experience in a hospital or emergency department setting. Responsibilities: * Respond promptly to crisis calls and walk-in clients, conducting thorough risk assessments to determine immediate needs and safety concerns. * Provide emotional support, de-escalation techniques, and crisis intervention to individuals experiencing mental health emergencies. * Develop individualized safety and care plans in collaboration with clients and healthcare professionals. * Coordinate referrals and follow-up services with community agencies, hospitals, and mental health providers to ensure seamless client care. * Maintain accurate and confidential documentation of client interactions, assessments, and interventions in compliance with organizational policies and legal requirements. * Participate in multidisciplinary team meetings to discuss client progress and update care strategies. * Engage in ongoing professional development and training to stay current with best practices in crisis intervention and mental health care. Skills: The required skills enable the Crisis Support Worker to effectively assess and respond to individuals in distress, utilizing active listening, empathy, and crisis de-escalation techniques daily. Strong communication skills are essential for collaborating with clients, families, and healthcare teams to develop and implement safety plans. Organizational skills support accurate documentation and case management, ensuring continuity of care and compliance with legal standards. Preferred skills such as cultural competency and bilingualism enhance the ability to serve diverse client populations with sensitivity and respect. Proficiency with technology, including electronic health records, facilitates efficient information sharing and coordination across multidisciplinary teams. About Us: Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas. Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism. Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families. Accessibility: “SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. Application Instructions: Interested candidates are encouraged to apply before Friday October 16th 2026. Why Work For Us? Work-Life Balance SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization Our Vision Quality Housing, Quality Services, Quality Lives Our Mission To increase quality of life through health services and housing supports that promote mental and physical health and wellness Our Culture Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters. Our Commitment People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success: * Competitive Salaries with Annual Performance Reviews * Comprehensive Health Plans * Group RRSP (5% Employer Contributions) * 12 Paid Health, Wellness, and Sick Days * 10 Paid Vacation Days * 3 Paid Personal/Floating Holidays * Generous Parental and Family Leave * Learning and Development Opportunities * Travel Allowances * Employee Assistance Program * Company Culture to be Proud of * Possibility to Create a Real Impact 35+ Years focused on Clients, Tenants, Staff, and Families 5,000+ Clients and Residents served annually 20+ Programs and Service offerings in Southern Ontario 500+ Dedicated, Respectful, Compassionate and Professional Employees Monday to Friday 7:30 am to 4:00 pm Union | 37.5 hours per week

What you’ll do

The Crisis Support Worker provides immediate mental health support, conducts risk assessments, and develops safety plans for individuals in acute distress. They also coordinate referrals with community agencies and maintain accurate documentation to ensure continuity of care.

Requirements

Candidates must hold a diploma or degree in a mental health-related field and possess certification as a Canadian Mental Health Counselor. Experience in crisis intervention and knowledge of Canadian mental health legislation are required.

Benefits

• Competitive Salaries
• Comprehensive Health Plans
• Group RRSP
• Paid Health, Wellness, and Sick Days
• Paid Vacation Days
• Paid Personal/Floating Holidays
• Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program

Listed skills

• crisis intervention · Preferred
• Collaboration · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Documentation · Preferred
• Communication Skills · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Mental health support
• Risk assessment
• Safety planning
• De-escalation techniques
• Active listening
• Empathy
• Case management
• Documentation
• Collaboration
• Cultural competency
• Bilingualism
• Electronic health records
• Crisis management
• Communication skills
• Organizational skills
• Emotional Support
• Client Needs Assessment
• Office Administration
• Trauma Informed Approaches
• De-escalation Techniques
• Professionalism
• Organizational Skills
• Hospital Experience
• Bilingual (French/English)
• Advocacy
• Service Offerings
• Compassion
• Active Listening
• Mental Health
• Multilingualism
• Case Management
• Medical Records
• Social Work
• Communication
• Confidentiality
• Crisis Intervention
• Crisis Management
• Cultural Diversity
• Data Management
• Disabilities
• Emergency Departments
• Employee Assistance Programs
• Electronic Medical Record
• Psychology
• Innovation
• Information Sharing
• Legislation
• Performance Review
• Risk Analysis

Job areas

• Social Services
• Healthcare
• Government & Public Sector
• Support Worker
• Mental / Behavioral Health Counselor
• Social Work and Counselling Professionals
• Mental Health Counselors
• Substance Abuse, Behavioral Disorder, and Mental Health Counselors

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