The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers. Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.
On-site · Mississauga
Lead the strategy, execution, and ongoing management of specialty programs, partnering with clients and cross-functional teams to meet business, financial, performance, and regulatory objectives. Monitor contractual commitments and program results, manage budgets and business plans, and use data and client insights to identify growth opportunities, address risks, and drive continuous improvement.
On-site · Mississauga
Oversee daily patient care team operations, including workload allocation, staffing, workflows, service levels, performance, and training. Support patient advocacy and reimbursement, coordinate with clinical and internal teams to resolve escalations, and ensure confidentiality and timely reporting of adverse events and product complaints.
On-site · Mississauga
Oversee daily patient care team operations, including workload assignment, staffing, workflows, service levels, performance, and training. Support patient and physician outcomes by coordinating care and prescriptions, resolving escalations, assisting with medication funding and reimbursement, and reporting adverse events and product complaints.
On-site · Mississauga
Lead the strategy, execution, and ongoing management of specialty health programs, serving as a strategic client partner and coordinating cross-functional teams. Monitor program performance, contractual commitments, budgets, and financial targets while identifying opportunities, managing risks, and ensuring regulatory compliance.
Remote · London, Ontario, Canada
Manage a patient and physician caseload, coordinating care and therapy progress from enrollment through treatment, including education, reimbursement updates, adherence monitoring, and side-effect support. Serve as the primary contact for patients and healthcare partners, maintain thorough documentation, report adverse events and product complaints, and promote safe, ethical, patient-centered care.
Remote · British Columbia, Canada
Serve as the primary contact for patients enrolled in support programs, explain available services, and coordinate access to treatment, reimbursement, financial assistance, and medication delivery. Collaborate with healthcare professionals and internal teams, monitor adherence, address patient concerns, and promptly report adverse events and product complaints.
On-site · Mississauga
Define and maintain quality standards, evaluate patient and stakeholder interactions, and ensure manual and automated monitoring results are consistent, validated, and defensible. Analyze findings and root causes, support coaching and training, oversee corrective actions, and maintain records for compliance and audit readiness.
On-site · Mississauga
Serve as the primary contact for patients enrolled in support programs, explaining services, gathering information and consent, and coordinating access to treatment and medication. Advocate for patients by assessing reimbursement and financial assistance options, coordinating program services and medication delivery, monitoring adherence, and reporting adverse events and product complaints.
On-site · Mississauga
Oversee the daily operations of the oncology Patient Care team, including patient queues, staffing, workflows, service levels, escalations, and team performance. Coach and train team members, coordinate with clinical and internal partners, support medication funding and reimbursement, and ensure compliance with confidentiality and adverse-event reporting procedures.
On-site · Mississauga
Prepare, label, verify, and coordinate the dispensing, billing, and delivery of medications, while communicating with patients and healthcare providers. Perform sterile compounding, oversee cleanroom maintenance, manage inventory and records, and support staff training and pharmacy initiatives.
On-site · Mississauga
Triage patient requests and provide clinical assessment, recommendations, treatment, education, and health coaching through phone, email, text, and video channels. Develop and evaluate care plans collaboratively with healthcare professionals, refer patients to appropriate services, and contribute to telemedicine program development while ensuring privacy compliance.
On-site · Mississauga
Triage patient requests and provide clinical assessments, recommendations, treatments, education, and health coaching through phone, email, text, and videoconference. Collaborate with physicians, pharmacists, and registered nurses to develop and evaluate care plans, refer patients to appropriate resources, and support the telemedicine program.
On-site · Mississauga
Triage patient requests and provide clinical assessments, recommendations, treatments, health coaching, and referrals through phone, email, text, and videoconference. Collaborate with physicians, pharmacists, and registered nurses to develop and evaluate care plans, support the telemedicine program, and ensure compliance with privacy legislation.
On-site · Mississauga
Set and evolve the Specialty Health Network’s product strategy, vision, and roadmap, prioritizing strategic epics and capabilities that deliver sustainable business and customer value. Align senior leaders and cross-functional teams, manage product risks and technical enablers, and use stakeholder feedback and success metrics to improve digital health products and experiences.
On-site · Mississauga
Provide troubleshooting and technical support for financial assistance programs, coordinate policy setup and maintenance, and manage program data and secure file transfers. Develop, validate, audit, and analyze reports; document business and technical requirements; and coordinate with internal teams and clients to support program services and projects.
On-site · Mississauga
Prepare and process prescriptions, enter patient and payer information, label medications, coordinate packing and delivery, and maintain accurate billing and pharmacy records. Communicate with patients and healthcare providers, manage inventory and telephone inquiries, and follow pharmacy procedures and regulatory requirements under pharmacist supervision.
On-site · Burnaby
Manage a patient caseload and coordinate care from enrollment through treatment, serving as the primary contact for patients, physicians, healthcare professionals, and vendors. Maintain accurate records, coordinate nursing and pharmacy requirements, report adverse events and product complaints, and support patient advocacy, education, quality improvement, and professional development.
On-site · Mississauga
Coordinate pharmacovigilance activities, including case reconciliation, quality checks, safety case processing, and timely reporting of adverse events, product complaints, and other safety information. Maintain tracking and trending reports, support audits and investigations, update procedures and training materials, and serve as a liaison between internal teams, patients-facing staff, and pharmaceutical company stakeholders.
Hybrid · Toronto
Lead the strategy, assessment, modernization, and roadmap for the end-to-end Virtual Care technology ecosystem, ensuring it is scalable, secure, resilient, and aligned with business and enterprise architecture priorities. Partner with business, product, engineering, operations, security, infrastructure, and vendor teams to guide decisions, improve provider and patient experiences, strengthen application performance, and support investment planning.
On-site · Mississauga
Manage a patient caseload and coordinate care from enrollment through medication administration and ongoing therapy, serving as the primary contact for patients, physicians, healthcare professionals, and vendors. Maintain accurate records, coordinate reimbursement and nursing requirements, report adverse events and product complaints, support communication and education, and uphold professional, ethical, and quality standards.
