The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers. Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.
On-site · Mississauga
Translate business and operational requirements from client partners and program teams into data-driven solutions, including ad hoc support and scheduled outputs. Test and deploy solutions, validate and analyze results, document requirements and specifications, and assess how proposed process changes affect existing outputs.
On-site · Mississauga
Lead specialty programs from strategic planning through execution, managing client relationships, cross-functional teams, contractual commitments, budgets, and performance targets. Use program data to guide client decisions, drive growth and continuous improvement, and ensure service quality and regulatory compliance.
On-site · Mississauga
Provide accurate, empathetic support to patients and healthcare stakeholders across phone, email, and patient portal channels, including complex reimbursement and access inquiries. Manage escalations and case documentation, follow program, privacy, and pharmacovigilance requirements, and contribute to quality and process improvements.
On-site · Mississauga
Triage patient requests and provide clinical assessments, recommendations, treatments, education, and health coaching through telemedicine channels. Collaborate with physicians, pharmacists, and registered nurses to develop and evaluate care plans, refer patients to appropriate resources, support program development, and ensure privacy and legal compliance.
On-site · Mississauga
Provide telemedicine assessment, triage, treatment recommendations, health coaching, and referrals to patients through phone, email, text, and video. Collaborate with physicians, pharmacists, and registered nurses to develop and evaluate care plans, support program development, and ensure compliance with privacy legislation.
On-site · Mississauga
Triage patient requests and provide clinical assessments, recommendations, treatments, education, and health coaching through phone, email, text, and videoconference. Collaborate with physicians, pharmacists, and registered nurses to develop and evaluate care plans, refer patients to appropriate resources, and support the development of the telemedicine program.
On-site · Mississauga
Manage cross-functional strategic projects from intake through implementation, ensuring they meet organizational priorities, governance standards, timelines, and budgets. Develop project plans and reporting, manage risks and resources, coordinate subject matter experts, and lead project reviews and lessons learned.
Hybrid · Mississauga
Lead the strategy, development, implementation, and optimization of Specialty Retail programs, partnerships, and digital capabilities across the pharmacy network. Monitor performance using data and analytics, develop reporting and governance, and collaborate with enterprise teams to improve patient and pharmacy experiences and scale program operations.
On-site · Mississauga
Lead teams delivering specialty drug patient support programs, ensuring strong customer service, program performance, and achievement of financial and business goals. Manage client relationships and contracts, oversee program metrics and reporting, and develop strategic plans to grow and adapt the business.
On-site · Mississauga
Oversee daily PCS/PCC operations, including patient assignments, staffing, workflows, service levels, and team performance. Support patient advocacy and reimbursement, coordinate with clinical and internal teams, implement training and programs, and ensure adverse events, product complaints, and process deviations are handled according to policy.
On-site · Mississauga
Serve as the primary contact for patients enrolled in support programs, providing program information, coordinating services and medication access, and supporting patients throughout treatment. Manage reimbursement and financial assistance processes, monitor adherence, coordinate medication delivery, collaborate with healthcare and program teams, and report adverse events and product complaints.
On-site · Mississauga
Coordinate pharmacovigilance activities, including case reconciliation, quality checks, safety case review and submission, and documentation in safety and CRM systems. Support investigations, corrective actions, training, audits, reporting, and communication with internal teams, patients-facing staff, and pharmaceutical company stakeholders.
On-site · Mississauga
The Specialist provides technical assistance and troubleshooting for financial assistance programs in retail pharmacies. They are responsible for data management, report auditing, and coordinating project requirements with internal business units.
On-site · Mississauga
The Senior Product Manager will define and deliver the product vision and roadmap for digital health initiatives while collaborating with cross-functional teams. They are responsible for prioritizing the product backlog and ensuring that strategic initiatives align with business goals and customer needs.
On-site · Mississauga
The Patient Care Specialist acts as the primary point of contact for patients in support programs, managing service delivery and reimbursement processes. They collaborate with healthcare professionals to ensure patients receive timely access to therapy and maintain accurate documentation.
On-site · Mississauga
The Registered Pharmacy Technician manages administrative and technical duties related to dispensing, scheduling, and shipping medications. They are also responsible for performing sterile compounding in cleanrooms and coordinating with healthcare providers and patients.
