Assistant front store manager

Job summary

Supports the Front Store Manager in overseeing daily operations, including merchandising, inventory management, and cash handling. Leads and coaches team members to ensure high standards of customer service and a safe shopping environment.

Job details

Company Description Shoppers Drug Mart is a leading Canadian retail pharmacy chain, built on a foundation of professional expertise and personalized service. From a single Toronto pharmacy, it has grown to more than 1,200 stores nationwide, serving communities of all ages across the country. The company remains committed to its core belief that the satisfaction of each customer is central to its success. Team members are encouraged to focus on individual customer needs, understanding that lasting success is built one customer at a time. This commitment creates a supportive environment for retail professionals who value meaningful customer interactions and community impact. Role Description The Assistant Front Store Manager is a full-time, on-site role located in Brockville, ON. This position supports the Front Store Manager in overseeing daily store operations, including merchandising, inventory management, and cash handling procedures. The role involves leading and coaching front store team members, ensuring high standards of customer service, and maintaining a clean, organized, and safe shopping environment. The Assistant Front Store Manager collaborates on scheduling, monitors store performance, and helps implement promotional activities to drive sales and customer engagement. This role also assists in enforcing company policies, supporting loss prevention efforts, and contributing to a positive and inclusive workplace culture. Qualifications Strong focus on Customer Satisfaction and Customer Service, with a commitment to delivering friendly, professional, and timely support to all shoppers. Effective Communication skills, including clear verbal and written communication, active listening, and the ability to provide constructive feedback to team members. Experience or demonstrated ability in Store Management, including supervising staff, coordinating daily operations, and supporting merchandising and inventory control. Knowledge of Retail Loss Prevention practices, with the ability to follow procedures that protect company assets and promote a safe environment. Previous experience in retail or customer-facing roles; supervisory experience in a pharmacy or general merchandise environment is an asset. Strong organizational and problem-solving skills, with the ability to prioritize tasks in a fast-paced setting. Comfort using point-of-sale systems and basic computer applications; willingness to learn internal systems and processes. Availability to work a flexible schedule, including evenings, weekends, and holidays as required.

What you’ll do

Supports the Front Store Manager in overseeing daily operations, including merchandising, inventory management, and cash handling. Leads and coaches team members to ensure high standards of customer service and a safe shopping environment.

Requirements

Requires experience in retail or customer-facing roles with a strong focus on customer satisfaction and communication. Candidates must be able to work a flexible schedule and possess basic computer and POS system proficiency.

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Satisfaction
• Customer Service
• Communication
• Store Management
• Staff Supervision
• Merchandising
• Inventory Control
• Retail Loss Prevention
• Problem Solving
• Point-of-Sale Systems
• Cash Handling
• Scheduling

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Healthcare