Service Specialist I (Field Technician Fire Alarm Systems – Service) Richmond / Vancouver BC

Job summary

The role involves the inspection, maintenance, troubleshooting, and programming of fire alarm systems to ensure safety and compliance. The specialist will act as a technical advisor, managing customer relationships and participating in a 24-hour on-call emergency rotation.

Job details

Technology driven, problem solvers Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless. What will you do? As a Service Specialist I (Field Technician Fire Alarm Systems), you will serve as a trusted technical advisor supporting customers throughout the region. In this role, you will be responsible for the inspection, maintenance, troubleshooting, programming, and optimization of fire alarm systems while ensuring exceptional customer service. You will work independently and collaboratively to help customers maintain safe, compliant, and reliable life safety systems while building strong long-term customer relationships. Territory / location: this role supports Richmond BC area. Responsibilities: Customer Service, Technical Support & System Maintenance Respond to customer service calls and provide timely resolution of technical issues. Complete annual, monthly, and preventative maintenance inspections of fire alarm systems. Test and verify system performance and readings to ensure optimal system operation. Diagnose system faults and perform repairs to restore functionality. Make recommendations for system improvements, upgrades, or changes that enhance reliability and performance. Represent Siemens professionally at customer sites at all times. Build and maintain positive customer relationships through responsive and customer-focused service. Documentation & Record Management Complete and submit detailed service reports covering all aspects of assigned work and activities. Maintain accurate and up-to-date site files and contract documentation. Update site databases and system records to ensure information remains current and accurate. Team Collaboration & On-Call Support Work closely with internal teams to support customer satisfaction and quality assurance objectives. Participate in the 24-hour on-call rotation to provide emergency service support when required. Collaborate with project, service, and support teams to ensure successful customer outcomes. Health, Safety & Compliance Adhere to all Siemens health, safety, and environmental policies, procedures, and applicable regulations. Ensure damaged or faulty equipment is returned with the appropriate documentation. Maintain company-issued tools and test equipment in good working condition, secure storage, and calibration status. Support compliance with applicable building, fire, and life safety codes and standards. Additional Responsibilities Perform other duties and responsibilities as reasonably assigned by management. Entails long distance travel to customer sites. What will you need to succeed? Education & Certifications: Minimum College Diploma in Electronics or a related technical field. Applied Science Technologists & Technicians of British Columbia (ASTTBC) certification. Industry Experience: Minimum 3+ years’ experience in service and maintenance of Fire Alarm Systems Experience performing inspections, troubleshooting, testing, repairs, and preventative maintenance activities. Preferred: Experience with Siemens Fire Alarm systems. Nice to Have / Assets: Perform configuration, testing and troubleshooting activities on all Fire Alarm systems, (Siemens, Simplex, Edwards, Mircom, etc.) Technical Knowledge & Problem-Solving Skills: Proven diagnostic and troubleshooting skills with the ability to systematically identify and resolve technical issues. Working knowledge of fire alarm systems, applicable fire and building codes, and industry standards. Knowledge of IP Networks, and Microsoft Office applications. Ability to interpret technical documentation, drawings, and system information. Competencies: Strong customer service skills with the ability to build and maintain positive customer relationships. Self-motivated with the ability to work independently and remain calm under pressure. Strong verbal and written communication skills in English. Additional Requirements: A valid and unrestricted G/Class 5 driver’s licence is required to participate in the Siemens Fleet Program and to operate a company vehicle for travel to customer sites within assigned region(s). Ability and willingness to travel long distances is a fundamental part of this role. Ability to participate in a 24-hour on-call rotation schedule. Why you’ll love working for Siemens! Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. Solve the world’s most significant problems – Be part of exciting and innovative projects. Engaging, challenging, and fast evolving, cutting edge technological environment. Opportunities to advance your career and mentorship programs on a local and global scale. Competitive total rewards package. Profit sharing available. Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations, social events and offsite business events. Opportunities to contribute your innovative ideas and get paid for them! Employee perks and discounts. Diversity and inclusivity focused. Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026. [Salary is commensurate with experience, and ranges between $70,000 - $80,000 CAD, excluding benefits.] Site #SmartBuildings #FireAlarm #FireAlarmTechnician About Us. We share our ideas and champion the people behind them. Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada. To learn more about Siemens Canada, visit our website at www.siemens.ca While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted. Canada

What you’ll do

The role involves the inspection, maintenance, troubleshooting, and programming of fire alarm systems to ensure safety and compliance. The specialist will act as a technical advisor, managing customer relationships and participating in a 24-hour on-call emergency rotation.

Requirements

Candidates must have a minimum College Diploma in Electronics, ASTTBC certification, and at least 3 years of experience in fire alarm system service. A valid Class 5 driver's license and the ability to travel long distances are required.

Benefits

• Flexible work environment • Flex hours • Telecommuting • Digital workspaces • Mentorship programs • Competitive total rewards package • Profit sharing • Vacation entitlement • Employee perks and discounts

Listed skills

• Customer service · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fire Alarm Systems Maintenance
• Troubleshooting
• System Programming
• Preventative Maintenance
• Customer Service
• Technical Support
• IP Networks
• Microsoft Office
• Technical Documentation Interpretation
• Diagnostic Skills
• Fire and Building Codes
• Life Safety Systems

Job areas

• Trades
• Engineering
• Security & Safety
• Customer Service & Support
• Manufacturing