Remote · Rio de Janeiro, Rio de Janeiro, Brazil, Toronto, Ontario, Canada
Own the end-to-end delivery of AI agent deployments, managing complex multi-stakeholder accounts from kick-off to sustained performance. Diagnose operational gaps in helpdesk configurations and ticket routing to drive automation improvements and customer expansion.
Remote · Toronto, Ontario, Canada, Rio de Janeiro, Rio de Janeiro, Brazil
Own the technical account health by diagnosing automation performance issues and driving resolution rates. Be the primary point of contact for accounts, running regular business reviews and ensuring customer success.
Remote · Toronto, Ontario, Canada, Rio de Janeiro, Rio de Janeiro, Brazil
As a Senior Deployment Engineer, you will diagnose and resolve technical blockers for strategic accounts and build account-specific automations and integrations. You will also own the technical setup of new accounts during onboarding and surface patterns to the engineering and product teams.
Remote · Toronto, Ontario, Canada, Rio de Janeiro, Rio de Janeiro, Brazil
Own AI agent outcomes for strategic accounts end-to-end, including automation rates and resolution rates. Deploy agents, identify blockers, and build platform fixes to benefit future accounts.
