Concierge Casual

Job summary

The Concierge is responsible for greeting visitors, managing resident and family inquiries, and providing clerical support to management. They also handle cash transactions for meal vouchers and ensure a welcoming environment for all community members.

Job details

Concierge Casual Rate of Pay: $18.08 This posting is for an existing vacancy If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Concierge your typical day will impact in the following ways: • Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing. • Promoting excellent customer service in all personal interactions with visitors, families, residents and team members. • Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures. • Providing clerical and computer support to all managers as requested. • Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets. • Performing other duties as assigned. Must haves: • Completion of grade 12 education. • Excellent verbal and written communication skills. • Positive attitude and proven customer service skills through related work experience. • Proven organizational skills and ability to multi task. • Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point. • All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants. • As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable. Bonus Points for having: • Additional applied courses i.e. office administration preferred. Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve. Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position. Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

What you’ll do

The Concierge is responsible for greeting visitors, managing resident and family inquiries, and providing clerical support to management. They also handle cash transactions for meal vouchers and ensure a welcoming environment for all community members.

Requirements

Candidates must have a high school diploma and proven customer service experience with strong organizational and communication skills. Proficiency in Microsoft Office and the ability to pass a Vulnerable Sector Check are mandatory.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem solving
• Complaint resolution
• Clerical support
• Computer proficiency
• Microsoft Office
• Excel
• Word
• PowerPoint
• Organizational skills
• Multi-tasking
• Cash handling
• Problem Solving
• Technical Support
• Innovation
• Microsoft PowerPoint
• Microsoft Excel
• Artificial Intelligence
• Organizational Skills
• Sales
• Customer Service
• Positivity
• Clerical Works
• Multitasking
• Office Administration
• Diplomacy
• Employment Equity
• Workplace Inclusivity
• Senior Living

Job areas

• Customer Service & Support
• Administrative
• Healthcare
• Social Services
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges