Resident & Family Experience Coordinator (Social Services Worker)

Resident & Family Experience Coordinator (Social Services Worker) Woodhall Park Community - Brampton Salary: $43,055 - $53,819 This posting is for an existing vacancy. We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect. At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement. If this resonates with you, please keep reading. What Sienna Offers: We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including: * A competitive salary and vacation package * Health & Dental benefits program * RRSP with employer match * Share Ownership and Reward Program (SOAR) * Employee Share Purchase Plan with company match * Continuous learning and growth opportunities * A welcoming culture that values diversity and differing perspectives, experiences, and beliefs What You’ll Be Doing: You will be a welcomed member of the Long Term Care team at Name Community, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident & Family Experience Coordinator, you’ll be the main point of contact for residents & families at the Community. You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well being. As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life. How You’ll Succeed 1. Provide Care and Service Coordination to Resident and Families * Lead the resident move in, transfer, and move out process * Provide social service work to residents living in long term care * Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied 1. Promote service excellence and hospitality * Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience * Coordinate and facilitate resident care conferences * Engage community guest speakers to conduct in-service sessions related to long term care and services 1. Support the leadership team to improve resident care and services * Contribute to the development of quality improvement plans to increase quality of care and reduce risk * Conduct assigned Quality Management activities scheduled * Prepare data analysis and trends on a quarterly basis related to resident/family feedback Who You Are: * You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect * You have completed a College/University degree * You are a provincially registered Social Services Worker * You have 3 years’ experience in healthcare, social services or related sector * You are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team members * You exercise tact and diplomacy in working with seniors and their families What you need to know: * Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience * You must be legally eligible to work in Canada or have a valid work/study permit * You must successfully pass a Vulnerable Sector Check * Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position Apply Now if this job sounds interesting and you want to learn more!

The Resident & Family Experience Coordinator acts as the primary point of contact for residents and families, managing move-in/out processes and coordinating care services. They also contribute to quality improvement initiatives by analyzing feedback and collaborating with the leadership team to enhance the resident experience.

Candidates must hold a College or University degree and be a provincially registered Social Services Worker. A minimum of 3 years of experience in healthcare, social services, or a related sector is required.

• Competitive salary • Vacation package • Health & Dental benefits program • RRSP with employer match • Share Ownership and Reward Program • Employee Share Purchase Plan • Continuous learning and growth opportunities

• Customer servicePreferred
• CollaborationPreferred
• Detail-orientedPreferred
• Data analysisPreferred
• Quality ImprovementPreferred
• CommunicationPreferred
• Multi-TaskingPreferred
• social servicesPreferred
• Relationship BuildingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Social services
• Care coordination
• Relationship building
• Conflict resolution
• Data analysis
• Quality improvement
• Customer service
• Communication
• Diplomacy
• Tact
• Detail oriented
• Multi-tasking
• Collaboration
• Healthcare administration
• Continuous Development
• Tactfulness
• Healthcare Industry Knowledge
• Support Services
• Compassion
• Quality Improvement
• Artificial Intelligence
• Data Analysis
• Social Work
• Customer Service
• Leadership
• Long-Term Care
• Multitasking
• Quality Management
• Senior Living
• Coordinating

• Social Services
• Healthcare
• Customer Service & Support
• Administrative
• Family Services Coordinator
• Family / School / General Social Worker
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

Minimum education

Bachelor’s degree

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week