Residential Administrator

London, ON
On-site
Posted Oct 10, 2026
1 position

$50,000–$55,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The Residential Administrator provides administrative support for the leasing process, including tenant account management and move-in coordination. They are also responsible for ensuring successful monthly rent collections and maintaining accurate data in the CRM system.

Job details

WHO WE ARE As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play. The Residential Administrator is a key member of Sifton’s customer service team, providing administrative support and coordination between leasing and tenant account management, from the potential tenant application, approval, and move-in process through to rental payment processing and adherence to the Residential Tenancies Act (RTA). Experience what it means to be part of our family, and build a career you’re proud of. ABOUT THE ROLE * Assist in the coordination and support of the new leasing customer experience from new tenancy approval to tenancy termination. * Ensure successful monthly rent collections with consistent professional accounts receivable collection and legal processes, in accordance with Residential Tenancies Act (RTA) regulations. * Maintain accurate and current data files in designated CRM (Salesforce) and/or any other related software. * Respond to customers with active listening and problem-solving related to questions, concerns, and/or issues in tenant account management. Escalate issues appropriately to the Manager as needed. EXPERIENCE * Post-secondary education and experience in an office environment, preferably in Property Management or a related field under the RTA. * Experience with rent collection and Accounts Receivable processes. * Ability to prioritize and organize a diverse workflow involving internal and external customers in a fast-paced office environment. * Proficient with MS Office systems as well as other CRM platforms (experience with Salesforce is preferred). * A sense of pride in accuracy and detail management while drawing on your customer service skills to diffuse issues and communicate effectively with a solution-based mindset. WHAT WE CAN OFFER YOU Join Our Team for a Supportive and Enriching Employee Experience! We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to: * Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy. * Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth. * Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun." * Employee Recognition Program: We love to celebrate and reward your contributions! * Employee Referral Program: Help us grow our team and be rewarded for successful hires. * Employee Donation Matching Program: We support your charitable efforts by matching your donations. * Employee Assistance Program: Everyday support for your personal and professional well-being. * Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all. Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team! *For eligible positions APPLICATION PROCESS Submit applications by 4:30 p.m. on October 16, 2026. Sifton Properties would like to thank all applicants; however, only those who qualify for an interview will be contacted. This vacancy is to fill an existing position. ARTIFICIAL INTELLIGENCE (AI) The Company may use AI-supported recruitment tools on a limited basis, but rest assured, our human Recruiter is involved in every stage of the recruitment process.

What you’ll do

Requirements

Candidates should have post-secondary education and experience in an office environment, preferably within property management. Proficiency in MS Office and CRM software, along with experience in accounts receivable and rent collection, is required.