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Silk & Snow

Verified Job Source

Thoughtfully made, carefully curated sleep essentials.

Toronto, Ontario

Retail
51–200 people

About

Silk & Snow was founded on the belief that transparency shouldn’t be a luxury. That’s why our highly-curated sleep-essentials are manufactured thoughtfully using high quality, sustainable materials. Our mattresses are locally-made in our hometown of Toronto, by experienced Canadian craftsmen using the best traceable, locally-sourced materials.

Open positions

E-Commerce Coordinator

Hybrid · Toronto

The E-commerce Coordinator will support daily website operations, including merchandising, product launches, and performance reporting. They will collaborate with marketing and development teams to optimize site usability, SEO initiatives, and promotional execution.

Bilingual Customer Experience Specialist - remote

Remote · Canada

The specialist will provide exceptional customer service via phone, email, and live chat while assisting customers with product information and order inquiries. They will also liaise with courier and warehouse partners to resolve delivery issues and ensure smooth order fulfillment.

Director, Supply Chain

Hybrid · Toronto

The Director of Supply Chain will lead end-to-end operations including inbound supply, international logistics, and fulfillment while defining the multi-year supply chain roadmap. They are responsible for managing the supply chain P&L, negotiating strategic contracts, and overseeing performance metrics across retail and DTC channels.

Senior Analyst, Financial Planning

Hybrid · Toronto

The Senior Analyst will support commercial decision-making through profitability analysis, budgeting, and forecasting activities. They will also partner with business leaders to provide actionable financial insights and drive continuous improvements in reporting capabilities.

Manager, Demand Planning

Hybrid · Toronto

The Manager, Demand Planning will own the end-to-end demand forecasting and S&OP process across all sales channels to optimize inventory and working capital. They will also lead and develop a team of demand planners while partnering with Finance, Sales, and Marketing to ensure operational alignment.

Manager, Paid Social Media

Hybrid · Toronto

Manage and grow paid social media strategies across platforms like Meta, TikTok, and Reddit to achieve business goals. This includes end-to-end campaign ownership, budget management, and collaborating with creative teams to optimize ad performance.

Director, Brand and Communications

Hybrid · Toronto

The Director will lead Silk & Snow's holistic brand strategy and integrated communications to build and protect brand equity. This includes managing brand partnerships, influencer initiatives, and PR while overseeing a small team to drive brand health and awareness.

Bilingual Customer Experience Specialist - remote

Remote · ["Ontario, Canada"]

We are looking for a Bilingual Customer Experience Specialist who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone and live chat. You will also be the point person for our customers. If you enjoy working with customers and possess exceptional customer service and organization skills. If you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you! Schedule: 09:15AM - 5:45PM or 12:00- 8:30 PM EST - various schedule In this r…

Performance Marketing Specialist - Google Ads

Hybrid

We’re looking for a sharp, strategic Performance Marketing Specialist– Google Ads to manage paid campaigns. You’ll be responsible for hands-on management of our Google marketing execution (Search, Display, Shopping, Performance Max) to drive results and ensure everything runs smoothly from setup to reporting. If you're great at optimizing performance, and turning ad spend into real results, this is the role for you. You’ll work closely with clients and team members to hit goals, stay on budget, and find new ways to grow our business. In this role you will: Manage all aspects of Google Ad camp…